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Wrap-up codes report?
wrap-up reason codes
Answer
3/12/12 5:38 PM
Anyone came up with a wrap-up/reason codes report in CUIC?
 
Thanks
Senthil 
 
 
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RE: Wrap-up codes report?
Answer
3/24/12 11:21 PM as a reply to Senthil Kumar Natarajan.
I believe the Agent Not Ready Detail shows the reason codes.
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RE: Wrap-up codes report?
Answer
3/25/12 11:46 PM as a reply to Luis Yrigoyen.
I believe the Agent Not Ready Detail shows the reason codes.

 
And Wrap-up codes? I would like the SQL query to start with, if available?
 
-Senthil
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RE: Wrap-up codes report?
Answer
3/27/12 2:32 PM as a reply to Senthil Kumar Natarajan.
Hi -- THe Advanced Services team has a package for wrapup code reporting. If you are interested in that you can get more information at custom-application-request@cisco.com.
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RE: Wrap-up codes report?
Answer
3/27/12 2:48 PM as a reply to Senthil Kumar Natarajan.
I thought there was only 1 wrap-up code. How do you set multiple wrap-up codes?
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RE: Wrap-up codes report?
wrap-up reason codes stock
Answer
3/27/12 3:01 PM as a reply to Carmen Logue.
Hi -- THe Advanced Services team has a package for wrapup code reporting. If you are interested in that you can get more information at custom-application-request@cisco.com.

 
I saw that PDF posted in the documents sections. I was planning on getting the SQL query, so i can start building the report of my own. Any plans on getting a stock report for wrap-up codes?
 
-senthil
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RE: Wrap-up codes report?
Answer
4/3/12 6:51 AM as a reply to Senthil Kumar Natarajan.


Hi -- THe Advanced Services team has a package for wrapup code reporting. If you are interested in that you can get more information at custom-application-request@cisco.com.


 
I saw that PDF posted in the documents sections. I was planning on getting the SQL query, so i can start building the report of my own. Any plans on getting a stock report for wrap-up codes?
 
-senthil

 
ef_abdulbasit is my skype ID. I can help you but i need some more information
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RE: Wrap-up codes report?
Answer
1/14/13 8:45 PM as a reply to Senthil Kumar Natarajan.
Senthil,
Did you get this to work? I'm trying to create a "WrapUp Code Count" report and I want to add look-ups by Agent, Agent Teams and WrapUp Code (text).
I had no problems with the Agent and Agent Teams but I can't get the look-up by WrapUp Code to work.  
What I've done is to create a custom Value List based on the WrapUp strings(below) but I can't get it to work.
Any ideas?
 
My value list:
SELECT 0 AS , 'Code_Text_1' AS UNION
SELECT 1 AS , 'Code_Text_2' AS UNION
SELECT 2 AS , 'Code_Text_3' AS UNION
SELECT 3 AS , 'Code_Text_4' AS
ORDER BY ID
 
 
 
 
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