Contact Center Reporting

« Back to Contact Center Reporting

RE: Nested Headers Possible?

Combination View Flat View Tree View
Threads [ Previous | Next ]
Nested Headers Possible?
cuic webview headers nested
Answer
4/3/12 10:03 AM
Hi all
 
Some webview reports have 3 layers of headers eg agtskg24 where it has Completed Tasks then Incoming then the actual fields such as Handled and AHT.
 
Is it possible to have these 3 levels in CUIC, I don't seem to be able to drag a new header and drop it into another like you can with the fields?
 
Cheers
Neil
Flag

RE: Nested Headers Possible?
Answer
4/3/12 1:55 PM as a reply to Senthil Kumar Natarajan.
I beleive its possible. You need to
1. Run report
2. Click 'Edit'
3.On the Right side, under 'Current field order in the grid', position the cursor.
4. Click 'Add Header', a pop-up opens, enter the name of the header
5. Now move the fields under that new header
6. Save it


-Sen
Flag

RE: Nested Headers Possible?
Answer
4/3/12 2:03 PM as a reply to Neil Ambrosen.
It is not possible. You can have only two levels - headers and fields under it
Flag

RE: Nested Headers Possible?
Answer
4/3/12 2:34 PM as a reply to Riyad Ottayil.
Yeah I can only make it have 2 levels - the header and the field. Not header in header then field emoticon

Going to make delivery of some customers custom reports that had been done in Webview tricky!!
Flag

RE: Nested Headers Possible?
Answer
4/3/12 2:39 PM as a reply to Neil Ambrosen.
yep, not possible. Looks like only 2 levels are supported for now.
Flag