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Report to get ASA for calls that do not wait in queue
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Arun Kumar
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6
Join Date:
11/19/10
Recent Posts
Report to get ASA for calls that do not wait in queue
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9/6/12 8:27 PM
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Is there a way to find out ASA for calls that do not wait in queue and get straightaway connected to an agent and the ones that actually stay in queue for some time.
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Arun Kumar 
Contact Center Reporting 
