Are you trying to develop a occupany calculation for the current day, as a running total, or are you trying to only provide the latest occupancy data for the last interval or 5 minute period?
Ed
Kieran Byng:
Hello, Can anybody help me? I'm trying to get / calculate a real time occupancy / utilization figure using either Real-Time Service or Skill reports. I can't find the 'total time available' figure anywhere to add to the report definition or to create field / add formula. Does anyone know where I might be able to find / calculate 'Total Available Time' so I can compare it to 'Total Handle Time', 'Work Ready Time' etc.... or what code I should use?