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API to query HDS for agent real time report for sales force

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API to query HDS for agent real time report for sales force
Answer
10/3/12 4:48 AM
Hi Everyone,
Please let me know if this is possible, Will there be any API available which can directly query ICM HDS for the agent real time report or any real time report which can fetch the data and show up on sales force website
Thanks
Ram
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RE: API to query HDS for agent real time report for sales force
Answer
10/3/12 11:36 AM as a reply to Ramprasad Rathod.
You can always use queries and connect to the MSSQL database directly. Wouldn't this be enough?
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RE: New Message from Omar Abulaban in Contact Center Reporting (CCR) - Cont
Answer
10/3/12 12:13 PM as a reply to Omar Abulaban.
Omar Thanks for replying..

I have request from sales force team … Asking for an API that will allow him to query on data in the HDS and integrate into custom objects in Salesforce.

Is this possible

Thanks
Ram


From: Cisco Developer Community Forums [mailto:cdicuser@developer.cisco.com]
Sent: Wednesday, October 03, 2012 5:06 PM
To: cdicuser@developer.cisco.com
Subject: New Message from Omar Abulaban in Contact Center Reporting (CCR) - Contact Center Reporting: RE: API to query HDS for agent real time report for sales force

Omar Abulaban has created a new message in the forum "Contact Center Reporting": -------------------------------------------------------------- You can always use queries and connect to the MSSQL database directly. Wouldn't this be enough?
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To respond to this post, please click the following link: http://localhost/web/ccr/forums/-/message_boards/view_message/7301671 or simply reply to this email.
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