Contact Center Reporting

« Back to Contact Center Reporting

CUIC - Format of HH:MM:SS on Charts.

Combination View Flat View Tree View
Threads [ Previous | Next ]
CUIC - Format of HH:MM:SS on Charts.
Answer
10/4/12 3:16 PM
Can anybody help me?     When I run a report I can change the format in the definition to HH:MM:SS however when I then create a Chart using this information the time format always reverts to seconds which makes the Chart pretty much useless. (especially when you're talking about hours logged on etc across weeks)     Am I missing something when working through the chart wizard? Or is there something else that I can try that would stop this from happening?     Any ideas would be appreciated... thanks!
Flag

Automatic reply: New Message from Kieran Byng in Contact Center Reporting (
Answer
10/4/12 3:18 PM as a reply to Kieran Byng.
I am on PTO through Tuesday October 16th. I will be back in the office on Wednesday October 17.

For video related questions, please contact our video lead, Rich Lasinski (rlasinski@msncomm.com<https://owa.msncomm.com/ecp/Organize/rlasinski@msncomm.com>).
For all other pressing issues, please contact Colin Day (cday@msncomm.com<https://owa.msncomm.com/ecp/Organize/cday@msncomm.com>).

Thanks
nick santilli





*******************************************************************************

This message may contain confidential and/or privileged information. This
information is intended to be read only by the individual or entity to whom it
is addressed. If you are not the intended recipient, you are on notice that any
review, disclosure, copying, distribution or use of the contents of this
message is strictly prohibited. If you have received this message in error,
please notify the sender immediately and delete or destroy any copy of this
message.
Flag