CUIC 9.0.2 - Report on agent external outbound calls http://developer.cisco.com/c/message_boards/find_thread?p_l_id=&threadId=12434613 2013-05-26T00:22:31Z 2013-05-26T00:22:31Z Mohamed Salim http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=12597887 2013-03-04T17:26:58Z 2013-03-04T17:26:58Z

For Real Time Report on Outbound calls :  Use Call Direction in Agent Real Time table. For Historical Report for Outbound Calls : Use PeripheralCallType = 9

Mohamed Salim 2013-03-04T17:26:58Z Edwin Andrews http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=12598903 2013-03-04T17:06:19Z 2013-03-04T17:04:58Z

WHERE Termination_Call_Detail.PeripheralCallType in ('9')

Edwin Andrews 2013-03-04T17:04:58Z EU UC Support http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=12434612 2013-02-27T14:04:00Z 2013-02-27T14:04:00Z

Hi All, Is there a field/report that i can use to create a real time report that shows the amount of outbound calls are made by an agent? These are not dialler calls, just calls manually made by the agent. There seems to be a field called "outExtnCalls" which is a historical field i believe. Is there any way to create something in a real time report?   Thanks

EU UC Support 2013-02-27T14:04:00Z