API to query HDS for agent real time report for sales force http://developer.cisco.com/c/message_boards/find_thread?p_l_id=&threadId=7296715 2013-05-24T15:13:25Z 2013-05-24T15:13:25Z Ramprasad Rathod http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=7304280 2012-10-03T12:13:10Z 2012-10-03T12:13:10Z

Omar Thanks for replying.. I have request from sales force team … Asking for an API that will allow him to query on data in the HDS and integrate into custom objects in Salesforce. Is this possible Thanks Ram From: Cisco Developer Community Forums [mailto:cdicuser@developer.cisco.com] Sent: Wednesday, October 03, 2012 5:06 PM To: cdicuser@developer.cisco.com Subject: New Message from Omar Abulaban in Contact Center Reporting (CCR) - Contact Center Reporting: RE: API to query HDS for agent real time report for sales force Omar Abulaban has created a new message in the forum "Contact Center Reporting": -------------------------------------------------------------- You can always use queries and connect to the MSSQL database directly. Wouldn't this be enough? -- To respond to this post, please click the following link: http://localhost/web/ccr/forums/-/message_boards/view_message/7301671 or simply reply to this email.

Ramprasad Rathod 2012-10-03T12:13:10Z Omar Abulaban http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=7301671 2012-10-03T11:36:02Z 2012-10-03T11:36:02Z

You can always use queries and connect to the MSSQL database directly. Wouldn't this be enough?

Omar Abulaban 2012-10-03T11:36:02Z Ramprasad Rathod http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=7296714 2012-10-03T04:48:01Z 2012-10-03T04:47:50Z

Hi Everyone, Please let me know if this is possible, Will there be any API available which can directly query ICM HDS for the agent real time report or any real time report which can fetch the data and show up on sales force website Thanks Ram

Ramprasad Rathod 2012-10-03T04:47:50Z