SAVE AS Report needs Write Access

Automatic reply: New Message from Gerard O'Rourke in Contact Center Reporti

2012-10-24T15:26:15Z

Hi, Thank you for your mail, I am on sick leave. Please contact Maisa for IPCC/IPT related issues, Contact Nada for Wireless Issues or Contact Seyyed Noushad for any projects or escalations. Have a good day… Rajesh Chirakal Kongath SNE - Network Operations Dubai World - ITC NOTE: This e-mail message is subject to the Dubai World Group disclaimer see http://www.dubaiworld.ae/email_disclaimer

RE: SAVE AS Report needs Write Access

2012-10-24T15:17:25Z

Carmen, Thank you. That is very useful info. I just confirmed the same in my lab. Do you know if CUIC 9 is fully backward compatable with CUIC 8 developed reports? i.e. that we can import CUIC 8 reports such as below into CUIC 9? e.g. The [url=http://developer.cisco.com/documents/1490046/5636771/CUIC85_Migrated+Webview+Reports.zip?redirect=http%3A%2F%2Fdeveloper.cisco.com%2Fweb%2Fccr%2Fhome%3Fp_p_id%3Ddoc_library_summary_portlet_WAR_doclibrarysummaryportlet_INSTANCE_C16S2kUckKUi%26p_p_lifecycle%3D0%26p_p_state%3Dnormal%26p_p_mode%3Dview%26p_p_col_id%3Dcolumn-5%26p_p_col_pos%3D1%26p_p_col_count%3D2]CUIC85 Migrated Webview Reports.zip[/url] available at [url=http://developer.cisco.com/web/ccr]http://developer.cisco.com/web/ccr[/url] are very useful for upgrades to stop moaning! i.e. But there is no CUIC 9 versions of above. I see a new version of stock reports have been released for CUIC 9, but looking at them, I am assuming that this is due to minor improvements. i.e. Will it be fine to import into CUIC 8 reports into CUIC 9 / Do you envisage any issues with importing any reporting which might work or were devloped on CUIC 8.5.4 if imported into CUIC 9? Gerry

RE: SAVE AS Report needs Write Access

2012-10-23T21:02:31Z

Yes -- the same license is valid with both CUIC 8.x and 9.x so it is a software download and udgrade,

RE: SAVE AS Report needs Write Access

2012-10-23T20:29:57Z

Carmen, Do you know if a UCCE 8 customer is entitled to upgrade their CUIC to version 9. Or do they need to order (or use UCSS) to upgrade to CUIC 9? Gerry

Automatic reply: New Message from Carmen Logue in Contact Center Reporting

2012-10-22T03:23:08Z

Thank you for your e-mail. I am OOO due to personal leave on 10/22, followed by a public holiday on 10/23 and Flexi Leave on 10/24. My responses to your email shall be delayed. I will return your email as soon as I come back on 10/25. Thanks! -Sethu

RE: SAVE AS Report needs Write Access

2012-10-22T03:20:36Z

[quote=Gerard O'Rourke]Hi, Can anyone explain to me the rational that to be able to do a "SAVE AS" of a report, you also need to have WRITE access to the report? I would have thought it would be useful for report users to be able to 'copy' / 'save as' a report, but I would not want them to be able to edit or change the original report. Regards, Gerry [/quote] We heard this frequently so in release 9.0 of Intelligence Center, we have modified this so that now there are two permissions on objects -- Read/Execute and Write. Read/Execute permission allows you to SaveAs, but not Save (overwrite). Note that Release 9.0 of Intelligence Center is compatible with Contact Center Enterprise 8.

SAVE AS Report needs Write Access

2012-10-21T18:11:06Z

Hi, Can anyone explain to me the rational that to be able to do a "SAVE AS" of a report, you also need to have WRITE access to the report? I would have thought it would be useful for report users to be able to 'copy' / 'save as' a report, but I would not want them to be able to edit or change the original report. Regards, Gerry