Account Number in Outbound ReportAccount Number in Outbound Reporthttp://developer.cisco.com/c/message_boards/find_thread?p_l_id=&threadId=84223692013-05-24T09:19:07Z2013-05-24T09:19:07ZAutomatic reply: New Message from Vladimir Lazovic in Contact Center ReportNick Santillihttp://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=85482302012-11-14T08:07:50Z2012-11-14T08:07:50ZI am out of the office in Training the entire week of November 12-16 with limited access to email. However I will respond as I am able to later in the day.
For pressing issues, please contact Colin Day (cday@msncomm.com<https://owa.msncomm.com/ecp/Organize/cday@msncomm.com>).
Thanks
nick santilli
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message.Nick Santilli2012-11-14T08:07:50ZRE: Account Number in Outbound ReportVladimir Lazovichttp://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=85473782012-11-14T08:05:17Z2012-11-14T08:05:17ZHi Edwin,
Will try definitely.
Thank you Edwin.
Cheers
VVladimir Lazovic2012-11-14T08:05:17ZRE: Account Number in Outbound ReportEdwin Andrewshttp://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=84239872012-11-08T16:21:54Z2012-11-08T16:19:14Z[quote=Vladimir Lazovic]Hi everyone,
Can someone point me out to do the following: How can I collect AccountNumber in outbound campaigns and tie it to call results?
What I want to do is to show what are the results for every BAAccount that was dialed in campaign.
e.g.
Account result attempts
123456 voice 2
Thank you
Vlad[/quote]
/*
The AW/HDS view/table Dialer_Detail has all the information you are asking about, including ...:
AccountNumber,FirstName,LastName,CallResult
Converting the CallResultCode to a readable value will require a case statement, or a custom or temp table.
Doing the countAttempts aggregate while selecting only a single result will be trickier.
Maybe can do a sub query for records that are closed, get the result code there, and then go back and count the attempts.*/
/* THIS RUNS */
select
table1.AccountNumber,table1.FirstName,table1.LastName,table1.CallResult, count(DD.RecoveryKey) AS "Attempts"
from Dialer_Detail DD
inner join
(SELECT AccountNumber,FirstName,LastName,CallResult
From Dialer_Detail DD1
WHERE DD1.CallStatusZone1 like 'C'
AND DD1.DateTime >'2012-11-05 00:00:00' --@StartDateTime
and DD1.DateTime < '2012-11-08 23:59:59' --@EndDateTime
) AS table1
on DD.AccountNumber = table1.AccountNumber
AND DD.DateTime >'2012-11-05 00:00:00' --@StartDateTime
and DD.DateTime < '2012-11-08 23:59:59' --@EndDateTime
group by table1.AccountNumber,table1.FirstName,table1.LastName,table1.CallResult
order by 5 desc
/* the inner select gives the details and result for the closed records
while the outer select does a count of attempts for those records that AARE closed.
Have to use anonymous block because the date filter is used twice. */Edwin Andrews2012-11-08T16:19:14ZAccount Number in Outbound ReportVladimir Lazovichttp://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=84223682012-11-08T14:08:03Z2012-11-08T14:08:03ZHi everyone,
Can someone point me out to do the following: How can I collect AccountNumber in outbound campaigns and tie it to call results?
What I want to do is to show what are the results for every BAAccount that was dialed in campaign.
e.g.
Account result attempts
123456 voice 2
Thank you
VladVladimir Lazovic2012-11-08T14:08:03Z