CUIC 8.5.2
We've created a "real time" customized CUIC report for customer which is comprised of following columns - Calls Waiting, Agents Available, Abandoned, Longest Call Waiting. All these columns display realtime data from the awdb.
 
The customer is requesting that the 'Abandoned' column should be showing cumulative abandoned calls (i.e. historical data) for a particular period or day. Is it even possible to combine realtime and historical columns in a single report??
 
Any help/suggestions are appreciated.
 
Thanks,
Sulabh