Contact Center Reporting

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Contact Center Reporting

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CUIC XML Report Formats Waiting for an Answer Chuck Brier 3 290 Date: 3/13/13 8:31 PM
By: Chuck Brier 		RSS (Opens New Window)
Agent inbound/oubound call detail report Waiting for an Answer Sarah Barnes 5 326 Date: 3/13/13 10:36 AM
By: Sarah Barnes 		RSS (Opens New Window)
CUIC 9 : real-time call waiting status by seconds Waiting for an Answer Gajanan Pande 3 270 Date: 3/12/13 11:25 PM
By: DARREN SEMMLER 		RSS (Opens New Window)
CUIC 9.0.2 - Report on agent external outbound calls Waiting for an Answer EU UC Support 3 282 Date: 3/4/13 5:26 PM
By: Mohamed Salim 		RSS (Opens New Window)
CUIC 9.0(2) Agent Reports Do Not Show Agent Name Waiting for an Answer David Macias 3 294 Date: 2/25/13 7:30 PM
By: David Macias 		RSS (Opens New Window)
2 lines per agent on Weekly Summary report! Waiting for an Answer Sarah Barnes 9 395 Date: 2/21/13 2:12 PM
By: Sarah Barnes 		RSS (Opens New Window)
How to get ANI of Abandoned Call for Call Type Waiting for an Answer VARUN Gaur 2 244 Date: 2/21/13 12:02 PM
By: VARUN Gaur 		RSS (Opens New Window)
Real-Time Reoprt Refresh Rate Waiting for an Answer Hossain Ahmed Ashfaque 3 302 Date: 2/21/13 10:28 AM
By: Mohamed Salim 		RSS (Opens New Window)
Hold tim in Agent & Agent Skil group reports Waiting for an Answer Sarah Barnes 9 363 Date: 2/20/13 11:53 PM
By: Nathan Luk 		RSS (Opens New Window)
Anonymous Block - Validating Parameters Waiting for an Answer GREG GREBIN 2 480 Date: 2/13/13 11:52 AM
By: VARUN Gaur 		RSS (Opens New Window)
CUIC - Splitting DateTime into separate fields. (Service Historical) Waiting for an Answer Kieran Byng 10 761 Date: 2/13/13 11:43 AM
By: VARUN Gaur 		RSS (Opens New Window)
Not Ready Detail Stock report Anne Garrison 3 361 Date: 2/6/13 5:46 PM
By: Anne Garrison 		RSS (Opens New Window)
CUIC 8.5 Migrated Webview Reports (Including Outbound Option) Nathan Luk 7 2491 Date: 2/4/13 9:23 PM
By: Carmen Logue 		RSS (Opens New Window)
cuiclowresourceexception error message Anne Garrison 3 285 Date: 1/24/13 10:40 PM
By: Anne Garrison 		RSS (Opens New Window)
Agent Call Transfer Report. Waiting for an Answer VARUN Gaur 2 281 Date: 1/23/13 7:35 PM
By: Anne Garrison 		RSS (Opens New Window)
Calls Offered v Calls Handled & Calls Abandoned Waiting for an Answer Sarah Barnes 12 955 Date: 1/22/13 11:59 PM
By: Nathan Luk 		RSS (Opens New Window)
Report to show only certain Not Ready Codes Resolved Luis Yrigoyen 4 451 Date: 1/21/13 2:38 PM
By: Sarah Barnes 		RSS (Opens New Window)
Average Wrap Calculation not always reading correctly Waiting for an Answer Sarah Barnes 1 176 Date: 1/21/13 12:27 PM
By: Sarah Barnes 		RSS (Opens New Window)
Making Monday 1st day of the week Waiting for an Answer Sarah Barnes 1 196 Date: 1/21/13 11:26 AM
By: Sarah Barnes 		RSS (Opens New Window)
Real-Time Enterprise Service report template download Waiting for an Answer Amanda McCauley 2 403 Date: 1/15/13 3:36 AM
By: Siby Alexander 		RSS (Opens New Window)
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