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How to script a Client Survey in UCCX 8.01

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How to script a Client Survey in UCCX 8.01
uccx uccx scripting scripts uccx8 scripting prompt script repository client survey
Answer
2/24/12 2:10 AM
Currently running UCCX 8.01
 
Implementing a client survey, however, there are a substantial number of rural clients that do not have access to the internet.
Plan is to have the agent transfer the caller to an internal number and provide the caller with a voice prompt survey.
Is it possible to setup a survey within UCCX?
 
            Introduction voice prompt
            Question 1 and then on a scale of 1 to 5
                     Confirm
            Question 2 and then on a scale of 1 to 5
                     Confirm
            Through to Question 10
            Closing prompt
            Disconnect
 

***** Need to collect stats from each question to evaluate the survey.

I've been searcing the script repository, but unable to find anything similar.
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RE: How to script a Client Survey in UCCX 8.01
Answer
2/24/12 3:00 PM as a reply to Cindy Gentile.
Cindy,

Yes you can make that. It is rather simple. Each question could be a Menu with branches of 1-5. Then have a string variable where you add the choices to and then store that in one of the CustomVariables via Set Enterprise Data.

So that the string would look like this

strVar = 24351

Assuming the caller chose 2 for the 1st question, 4 for 2nd, 3 for 3rd, 5 for 4th and 1 for 5th.
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