http://developer.cisco.com/c/message_boards/find_category?p_l_id=&mbCategoryId=1056895 2013-06-19T08:25:48Z 2013-06-19T08:25:48Z Binny Mathew http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=16030552 2013-06-10T13:47:19Z 2013-06-10T13:47:19Z

Is there any way we can get the list of Jar files getting used by UCCX engine internally. As I have come across some issues which are due to version mismatch of jar files, which, after I prepend with the version of jar that I am using in my application are resolved. But to be very sure as to the issue is because of version mismatch of jar files, Its better that we get the list of jar files getting  used by UCCX engine. Rgds/Binny

Binny Mathew 2013-06-10T13:47:19Z Steven McGoff http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=15898286 2013-06-05T15:27:57Z 2013-06-05T15:27:57Z

Asif This should be an easier way to speak a custom currency.  It's follows Paul's suggestion. [url=https://supportforums.cisco.com/docs/DOC-13933]https://supportforums.cisco.com/docs/DOC-13933[/url] Steve

Steven McGoff 2013-06-05T15:27:57Z Paul Onwude http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=15886557 2013-06-05T08:22:18Z 2013-06-05T08:22:18Z

[quote=Binny Mathew]Hi Paul/Asif, As far as i think you can not access the system prompts [rename/ change the content of these prompts]. But as a workaround what i will suggest the below. 1) Write your own custom java class which will return you the set of prompts to be played for e.g you need to voice out currency then you can a Java Class like playCurrency(String curr,String Lang, String CurrCode){ //Logic of forming the promts in the way its required and you can return them as Vector//List however you are comfortable with it. 2) Call this Java class from your script and pass the relevant parameters and the collect the output in a Prompt element Like Prompt BalancePP[]; // Have the logic here like getting the initial prompt, appending with the path BalancePP= BalancePP+ ["Whats returned from the Class"];  You can put the above piece  of code in a Do block  and then play it in a prompt element or in a Prompt and then return the prompt itself.  Hope i have answered to the context. Let me know if this all makes sense and is catering to your issue.  Rgds/Binny[/quote]Thanks for your response Binny I found an easier way to achieve this. This link give you the basic idea https://supportforums.cisco.com/thread/2080962 Then i simply recorded the prompt fo rthe currency i wanted and renamed it using a name for a currency folder that i know i will never likely use. folder path /en_US/gen/currency rgds Paul

Paul Onwude 2013-06-05T08:22:18Z Binny Mathew http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=15884235 2013-06-05T07:22:00Z 2013-06-05T07:22:00Z

Hi Paul/Asif, As far as i think you can not access the system prompts [rename/ change the content of these prompts]. But as a workaround what i will suggest the below. 1) Write your own custom java class which will return you the set of prompts to be played for e.g you need to voice out currency then you can a Java Class like playCurrency(String curr,String Lang, String CurrCode){ //Logic of forming the promts in the way its required and you can return them as Vector//List however you are comfortable with it. 2) Call this Java class from your script and pass the relevant parameters and the collect the output in a Prompt element Like Prompt BalancePP[]; // Have the logic here like getting the initial prompt, appending with the path BalancePP= BalancePP+ ["Whats returned from the Class"];  You can put the above piece[sample]  of code in a Do block  and then play it in a prompt element or in a Prompt and then return the prompt [BalancePP] itself.  Hope i have answered to the context. Let me know if this all makes sense and is catering to your issue.  Rgds/Binny

Binny Mathew 2013-06-05T07:22:00Z Paul Onwude http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=15883063 2013-06-05T06:44:20Z 2013-06-05T06:44:20Z

[quote=Asif Akram Khan]HI All,   I am using UCCX 8.5. My country's currency code is BDT. But UCCX hasn't the code by default. Can anyone guide me how I can add the currency & also when I generate any currency prompt it will play the currency as "Taka" instead of "Dollar"?     Thanks Asif [/quote]HI Asif, Were you ever able to resolve this? regards Paul

Paul Onwude 2013-06-05T06:44:20Z Binny Mathew http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=15474460 2013-05-22T04:07:07Z 2013-05-22T04:07:07Z

Daniel,   If I got your requirement correct which is to pass a String variable [Output of a GetDigit String] to the CAD [Agent Desktop] it should be straight forward.   Make sure the String variable that you are assigning the output of the getDigitString is a Global variable [Declared in the variable declaration section] pass this variable to any one of the CV [Call variables] variables [ Attached a Screen shot of it]. AS you can see strCLI,strDNIS are all string variables which i am passing to CAD. Hope I have answered to your context. Binny

Binny Mathew 2013-05-22T04:07:07Z Derek Winchester http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=15465492 2013-05-21T20:55:29Z 2013-05-21T20:55:29Z

I am out of the office until 05/27/2013. I am out of the office. Please reach out to Jake Paradis in my absence 914-872-8854 Note: This is an automated response to your message "New Message from Daniel R. A. Sobrinho in Contact Center Express Scripting (CCXS) - Contact Center Express Scripting Questions: How can I show the digits collected by Get Digit String in the CAD" sent on 05/21/2013 03:50 PM EST This is the only notification you will receive while this person is away. This e-mail and any files transmitted with it are confidential and intended solely for the use of the individual to whom it is addressed. If you have received this email in error please send it back to the person that sent it to you. Any views or opinions presented are solely those of its author and do not necessarily represent those of DANONE or any of its subsidiary companies. Unauthorized publication, use, dissemination, forwarding, printing or copying of this email and its associated attachments is strictly prohibited. Ce message électronique et tous les fichiers attachés qu'il contient sont confidentiels et destinés exclusivement à l'usage de la personne à laquelle ils sont adressés. Si vous avez reçu ce message par erreur, merci de le retourner à son émetteur. Les idées et opinions présentées dans ce message sont celles de son auteur, et ne représentent pas nécessairement celles de DANONE ou d'une quelconque de ses filiales. La publication, l'usage, la distribution, l'impression ou la copie non autorisée de ce message et des attachements qu'il contient sont strictement interdits.

Derek Winchester 2013-05-21T20:55:29Z Daniel R. A. Sobrinho http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=15466166 2013-05-21T20:50:08Z 2013-05-21T20:49:58Z

Hi people, UCCX 8.5 I have tried to show for user agent the result of Get Digit String on Cisco Agent Desktop. It is basic get digit of RA (Register Agent). Does anybody knows which stpes I need?   Best regards, Daniel

Daniel R. A. Sobrinho 2013-05-21T20:49:58Z ahmed ismail http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=15223118 2013-05-14T08:59:54Z 2013-05-14T08:59:05Z

 i need my supervisors to answer calls when the agents are all unavailable. This is with UCCX version 7.

ahmed ismail 2013-05-14T08:59:05Z Fazil Chida http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=15043409 2013-05-08T05:06:03Z 2013-05-08T05:06:03Z

Hi UCCX experts, Am facing a problem here. I have a small IVR application in uccx version of  7.5, exactly after 11 days ivr will stop playing i wont hear any prompt playing or responding to option pressed To resolve this i need to restart the engine or server completely. After restarting the engine and server the application is coming up. Can any one help me on this.? Thanks in advance Regds/Fazil

Fazil Chida 2013-05-08T05:06:03Z Sharik M http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=15010389 2013-05-07T11:28:15Z 2013-05-07T11:28:15Z

Hi Binny,            Good to know it worked fine.   Regards Sharik Saigal M

Sharik M 2013-05-07T11:28:15Z Binny Mathew http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=14881280 2013-05-02T12:41:02Z 2013-05-02T12:41:02Z

Sharik,   I executed the prepend command with my custom jars [b]and the same is working fine.[/b]    FYI: it was not only axiom-api-1.2.13.jar there were other jars too. As after i appended this version of axis-axiom it had issues with other jars too so i went and appended those jars as well and after that it worked fine. Thanks for your help. Rgds/Binny

Binny Mathew 2013-05-02T12:41:02Z Daniel R. A. Sobrinho http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=14707813 2013-04-26T17:25:20Z 2013-04-26T17:25:20Z

[quote=TUNG PHAN]We use "Get Digit String"  first, then trap the "time out" for other purpose such as switch Menu.[/quote] Hi Tung Phan, Nice man, everything is working now. I did  the steps above. Thank you very mutch. Daniel Sobrinho    

Daniel R. A. Sobrinho 2013-04-26T17:25:20Z TUNG PHAN http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=14676231 2013-04-25T21:08:24Z 2013-04-25T21:08:24Z

We use "Get Digit String"  first, then trap the "time out" for other purpose such as switch Menu.

TUNG PHAN 2013-04-25T21:08:24Z Daniel R. A. Sobrinho http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=14674116 2013-04-25T20:56:27Z 2013-04-25T20:56:27Z

Hi guys,   Does anybody knows some path or step to get dial extension any time during prompt on main menu? I try to do but during menu steps the get digits does not work properly. Best regards, Daniel Sobrinho

Daniel R. A. Sobrinho 2013-04-25T20:56:27Z Steven Pawlak http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=14446898 2013-04-19T14:20:07Z 2013-04-19T14:20:07Z

Rajasekar, There is no way to get at the DB directly from inside the CCX script.  BUT, you could write a web service offboard that does remote back into the DB, get the data you want and then send back to the script as XML.   Long Explain So the CCX script would call a web service on an external server (that someone needs to provide), the service then does an ODBC to the CCX database, queries the table, sends back the data. Then the CCX script can do things with this data.  Not pretty but the best we can do until they give us a way to get the data that was uploaded. 

Steven Pawlak 2013-04-19T14:20:07Z Rajasekar Padmanaban http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=14446763 2013-04-19T14:08:30Z 2013-04-19T14:08:30Z

Hi Steven, Thanks for your response. Is there any way i can access the Database(Informix) to get the data i uploaded to the dialer?   Thanks Rajasekar

Rajasekar Padmanaban 2013-04-19T14:08:30Z Steven Pawlak http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=14444733 2013-04-19T13:38:18Z 2013-04-19T13:38:18Z

This is a serious flaw in the OUtbound IVR setup. NONE of the data that you uploaded to the dialer is accessible in the resulting IVR script that you send the caller too. Like Inbound, the only thing you will know is the ANI of the caller, that is correctly handled.    All of the BA... values are for the Outbound Preview and can be pushed to the the desktop as Fields in a Layout.    Hope this helps. 

Steven Pawlak 2013-04-19T13:38:18Z Rajasekar Padmanaban http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=14440103 2013-04-19T10:36:44Z 2013-04-19T10:33:18Z

Hi All, In UCCX IVR campaign i am trying to retrieve BAAccount number field in the script editor but no success. i tried the below options in the UCCX script editor but didn't work. Once contact is uploaded, dialer fields are sent to IVR application by default or is there any settings we need to do in UCCX admin? Thanks in advance for your help! 1) Tried through ECC variables in Get Enterprise Call Info element 2) Getting as session data through Get session element Thanks Rajasekar

Rajasekar Padmanaban 2013-04-19T10:33:18Z Adrian Crisan http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=14204005 2013-04-12T14:13:13Z 2013-04-12T14:13:13Z

Hello, I was wondering if someone has some information and can share with me on the following: I am loolking in creating a script on which I can configure a specific DID (a parameter in the script) and have the script populating a file (i.e. XML) with all the calling numbers (ANI) to that specific DID. I am new to scripting, and was looking if someone can share an example script or point me into the right direction for this. Kind regards, Adrian

Adrian Crisan 2013-04-12T14:13:13Z