finalCalledPartyNumber CTI Route Point CDR http://developer.cisco.com/c/message_boards/find_thread?p_l_id=&threadId=8246621 2013-06-19T01:40:35Z 2013-06-19T01:40:35Z Shivinder Singh http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=8425810 2012-11-30T19:22:27Z 2012-11-08T17:06:55Z

For anyone who comes across this post: CCX has its own informix backend database, separate from callamager CDR system, which keeps track of its own "agent CDR" if you will. HRC provides a GUI based interface plus a scheduler which connected to CCX database, and which can, among other formats, output CSV. This CSV can be parsed or whatever if you want to use your own way of searching agent call details. But in a nutshell - from what I can tell, you wont get agent CCX extension in callmanager CDR. EDIT: agent extension is available in callmanager CDR. the originalCalledPartyNumber or finalCalledPartyNumber will not reflect the CTI route point number. Do get agent cdr, search by globalCallId_CallId of the original call that came to CTI route point.  

Shivinder Singh 2012-11-08T17:06:55Z Erkut Erhan Ergen http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=8426145 2012-11-08T16:37:16Z 2012-11-08T16:37:16Z

Yes HRC can provide what you need.  For the user guide of HRC, check [url=http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_user_guide_list.html]http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_user_guide_list.html[/url].  In 9.0, CUIC is also an option, in my opinion a better option than HRC so you may check its documentation there as well.     HRC is a tool provided by CCX and it shows historical activity for all calls handled by agents.

Erkut Erhan Ergen 2012-11-08T16:37:16Z Shivinder Singh http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=8346624 2012-11-06T14:19:49Z 2012-11-06T14:19:40Z

[quote=Jonathan Adams]Use HRC.... [img]http://developer.cisco.comhttp://developer.cisco.com/cisco2-theme/images/emoticons/happy.gif[/img][/quote] I apologize I really don't know a whole lot about Callmanager / CCX. I'm basically a C# developer. So far I have managed to get CDR data using CDR flat files and backend Informix db using data dictionary documentation. Do you mean Historical Reporting Client? Is that the only way? How does HRC know the agent who answered the call?

Shivinder Singh 2012-11-06T14:19:40Z Jonathan Adams http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=8266491 2012-11-02T17:01:55Z 2012-11-02T17:01:55Z

Use HRC.... :)

Jonathan Adams 2012-11-02T17:01:55Z Shivinder Singh http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=8246620 2012-11-01T21:19:51Z 2012-11-01T21:19:51Z

How do I find out the final agent that received the call when someone called a CTI Route Point, using CDR data.

Shivinder Singh 2012-11-01T21:19:51Z