« Back to Contact Center Express Scripting Questions

RE: UCCX 8.5 - Pass information between Scripts

Combination View Flat View Tree View
Threads [ Previous | Next ]
UCCX 8.5 - Pass information between Scripts
uccx script
Answer
7/18/12 4:04 PM
<pre style="font-size: 14.399999618530273px; color: #666666; line-height: normal;">Hello

- I have a UCCX version 8.5.1.11003-32

- I'm working with two scripts, and I would like know if exist any change to pass call
session related information, between this scripts.

- I think that I must use "Get Contact Info" and "Set Session Info" steps, using the
context variable attributes, but I don't know how to do


Please, help me


Thank you</pre>
Flag

RE: UCCX 8.5 - Pass information between Scripts
Answer
10/15/12 7:11 PM as a reply to Miquel Bover.
Miquel,
Is one application a subflow of the other?
If they are two separately running scripts, have you thought of using an xml file to pass information back and forth?  One xml file tp pass information one direction and a second xml file to pass information the other direction.
This would be your simplest way to accomplish what you are looking to do if they are separate scripts.
With a subflow, you can just pass the sessionID to the sublow and retrieve the necessary session information.
Steve
 
 
 
Miquel Bover:
<pre style="font-size: 14.399999618530273px; color: #666666; line-height: normal;">Hello

- I have a UCCX version 8.5.1.11003-32

- I'm working with two scripts, and I would like know if exist any change to pass call
session related information, between this scripts.

- I think that I must use "Get Contact Info" and "Set Session Info" steps, using the
context variable attributes, but I don't know how to do


Please, help me


Thank you</pre>
Flag

Automatic reply: New Message from Steven McGoff in Contact Center Express S
Answer
10/15/12 7:12 PM as a reply to Steven McGoff.
I am currently out of the office. If you need immediate assistance please contact iTi support at support@iticommunications.com or call 704.765.6400.
Regards,
Russell Hopkins
rhopkins@iTicommunications.com
864.934.0276 - Mobile
704.997.9264 - Office
704.765.6669 - Fax
www.iTicommunications.com
Flag

AUTO: WINCHESTER, Derek is out of office (returning 10/17/2012)
Answer
10/15/12 7:14 PM as a reply to Steven McGoff.
I am out of the office until 10/17/2012.

I will be out of the office starting October 8, 2012. I will respond to
your email when I have the opportunity.

For immediate concerns contact Jake Paradis, he can be reached at
914-872-8854.





Note: This is an automated response to your message "New Message from
Steven McGoff in Contact Center Express Scripting (CCXS) - Contact Center
Express Scripting Questions: RE: UCCX 8.5 - Pass information between
Scripts" sent on 10/15/2012 03:11:05 PM.

This is the only notification you will receive while this person is away.
Flag

RE: UCCX 8.5 - Pass information between Scripts
Answer
2/15/13 4:24 PM as a reply to Miquel Bover.
I believe there is an example of using Session in the Vol1 Scripting doc. 
here is an abbreviated description. 
Create a Session variable called session in both scripts. Use the Get Contact Info step to get the current session object and set it to this variable, in both scripts. 
In the first script you use a Set Session step, using the ssession variable on first tab and SETTING name/value pairs on the second tab. 
In the second script you use a Get Session Step, using the session variable on first tab and GETTING name/value pairs on the second tab. 
 
it is that simple.
 
Session Mapping is when you want to get a call that has termiated in the last 30 minutes, like someone calling back in. That is trickier. 
Flag