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user prompt override system prompt
prompt language create generated prompt system prompt override user prompt
Answer
12/12/11 10:10 AM
Hi,
 
I have "Create Generated Prompt" step in my ccx8.5 script. The default language is in English. I want it to be in Malay. Any idea on how to override the system prompt with my own prompt? The solution in this thread is not working for me. Any idea??
 
Thanks,
HowYee
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RE: user prompt override system prompt
Answer
12/12/11 3:16 PM as a reply to Na How Yee.
HowYee,

You would need to install Malay as a language in the CCX system. In AppAdmin go to System > Language Information. There is where you would pick Malay.

Then in the script when you want to use malay you would use the abbreviation (it will show when you pick the Malay language) in the script to change the system language. For instance US English is en_US, where "en" is the language and "US" is the country version. en_US is American English as oppose to Canadian or United Kingdom.

This is briefly mentioned in the 8.5 Admin Guide in chapter 16-6.
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RE: user prompt override system prompt
Answer
12/13/11 3:01 AM as a reply to Steven Pawlak.
Hi Steven,

Thanks, it solves my problem.emoticon
I wonder can the system language be overridden with my own voice? For example, when caller press "123", the "Create Generated Prompt" will read out "one two three" with my pre-record voice, not the system voice.

Thanks,
HowYee
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