« Back to Contact Center Express Scripting Questions

Manually set date prompts in UCCX script

Combination View Flat View Tree View
Threads [ Previous | Next ]
I need to configure my script to play back a specific date (i.e., Friday January 13, 2012) using the UCCX system prompts. The catch is that I need to be able to change this date when necessary without modifying the script (i.e., parameters modified in UCCX application). Is this possible?

Of course it is. You need to look at the Create Generated prompt step. This is what is used to take a date in a certain format and makes it into a prompt in the system voice. The the output is the prompt that you play back to the caller.