Hi,
 
Here my screnario,
-three agent groups, agent group1 handles call from US, group2 for Canada and group3 for other country
-total
50 applications, agents handle all applications as per assigned
skillset which means two lookup logic that calling area and
application skillset
>a call from US, routing to agent group1 and lookup application skillset within the agent group1
>a call from Canada, routing to agent group2 and lookup application skillset within the agent group2
>a call from other country, routing to agent group3 and lookup application skillset within the agent group3
 
I can achieve this by creating,
csq_us_appl1,,,,, csq_us_appl50
csq_ca_appl1,,,,, csq_ca_appl50
csq_other_appl1,,,,, csq_other_appl50
!
agents on agent group1=assign skillset, 'us' and 'applications'
agents on agent group2=assign skillset, 'ca' and 'applications'
agents on agent group3=assign skillset, 'other' and 'applications'
 
My approach requires total 150 CSQs but its max-up the UCCX CSQ limitation,,,,
 
Any way to simplify the routing logic to minimize the CSQs?
 
Thanks in advance,
John