Playing a Background Music when a Backend is being accessed

supervisors answer calls

2013-05-14T08:59:54Z

i need my supervisors to answer calls when the agents are all unavailable. This is with UCCX version 7.

Compulsory need to restart UCCX Engine/Server After 11 days

2013-05-08T05:06:03Z

Hi UCCX experts, Am facing a problem here. I have a small IVR application in uccx version of 7.5, exactly after 11 days ivr will stop playing i wont hear any prompt playing or responding to option pressed To resolve this i need to restart the engine or server completely. After restarting the engine and server the application is coming up. Can any one help me on this.? Thanks in advance Regds/Fazil

RE: Issue - Axis Webservice Integration with UCCX 9.0[2]

2013-05-07T11:28:15Z

Hi Binny, Good to know it worked fine. Regards Sharik Saigal M

RE: Issue - Axis Webservice Integration with UCCX 9.0[2]

2013-05-02T12:41:02Z

Sharik, I executed the prepend command with my custom jars [b]and the same is working fine.[/b] FYI: it was not only axiom-api-1.2.13.jar there were other jars too. As after i appended this version of axis-axiom it had issues with other jars too so i went and appended those jars as well and after that it worked fine. Thanks for your help. Rgds/Binny

RE: uccx 8.5 during prompt menu dial extension any time available

2013-04-26T17:25:20Z

[quote=TUNG PHAN]We use "Get Digit String" first, then trap the "time out" for other purpose such as switch Menu.[/quote] Hi Tung Phan, Nice man, everything is working now. I did the steps above. Thank you very mutch. Daniel Sobrinho

RE: uccx 8.5 during prompt menu dial extension any time available

2013-04-25T21:08:24Z

We use "Get Digit String" first, then trap the "time out" for other purpose such as switch Menu.

uccx 8.5 during prompt menu dial extension any time available

2013-04-25T20:56:27Z

Hi guys, Does anybody knows some path or step to get dial extension any time during prompt on main menu? I try to do but during menu steps the get digits does not work properly. Best regards, Daniel Sobrinho

RE: UCCX 9.0 Outbound IVR Campaign

2013-04-19T14:20:07Z

Rajasekar, There is no way to get at the DB directly from inside the CCX script. BUT, you could write a web service offboard that does remote back into the DB, get the data you want and then send back to the script as XML. Long Explain So the CCX script would call a web service on an external server (that someone needs to provide), the service then does an ODBC to the CCX database, queries the table, sends back the data. Then the CCX script can do things with this data. Not pretty but the best we can do until they give us a way to get the data that was uploaded.

RE: UCCX 9.0 Outbound IVR Campaign

2013-04-19T14:08:30Z

Hi Steven, Thanks for your response. Is there any way i can access the Database(Informix) to get the data i uploaded to the dialer? Thanks Rajasekar

RE: UCCX 9.0 Outbound IVR Campaign

2013-04-19T13:38:18Z

This is a serious flaw in the OUtbound IVR setup. NONE of the data that you uploaded to the dialer is accessible in the resulting IVR script that you send the caller too. Like Inbound, the only thing you will know is the ANI of the caller, that is correctly handled. All of the BA... values are for the Outbound Preview and can be pushed to the the desktop as Fields in a Layout. Hope this helps.

UCCX 9.0 Outbound IVR Campaign

2013-04-19T10:36:44Z

Hi All, In UCCX IVR campaign i am trying to retrieve BAAccount number field in the script editor but no success. i tried the below options in the UCCX script editor but didn't work. Once contact is uploaded, dialer fields are sent to IVR application by default or is there any settings we need to do in UCCX admin? Thanks in advance for your help! 1) Tried through ECC variables in Get Enterprise Call Info element 2) Getting as session data through Get session element Thanks Rajasekar

Script to capture ANI for a specific DID and save them on a file

2013-04-12T14:13:13Z

Hello, I was wondering if someone has some information and can share with me on the following: I am loolking in creating a script on which I can configure a specific DID (a parameter in the script) and have the script populating a file (i.e. XML) with all the calling numbers (ANI) to that specific DID. I am new to scripting, and was looking if someone can share an example script or point me into the right direction for this. Kind regards, Adrian

RE: Issue - Axis Webservice Integration with UCCX 9.0[2]

2013-04-09T09:15:12Z

Thanks Sharik, Will test the same and revert. Meanwhile if anyone is struggling with issus related to WebServices with UCCX I would suggest to use [u][b]wsimport [jdk 1.6][/b][/u] to create your stub classes rather than Axis versions. This would also reduce the pain of importing all the 67 odd jars related to Axis in the UCCX Server. In this way only your custom jar will be imported in the UCCX server and also will work fine,I have tested this and also am going forward with this approach. Having said that I will prefer to use Axis with other environments where we do not have this issue of colliding jars. Rgds/Binny

RE: Issue - Axis Webservice Integration with UCCX 9.0[2]

2013-04-04T12:50:55Z

Hi Binny, You need root access to UCCX Box to find the same .Here in your case you are sure that issue is with class OMSourcedElement.class hence you can search this class in all the jars and use following a)Get pid of UCCX_EngineCfg.xml using command "ps -ef | grep -i engine" b)Run command "for i in `pmap | grep -v anon | grep -v stack | awk '{print $4}' | grep ".jar"`; do echo "Searching $i"; jar tvf $i | grep OMSourcedElement; done" ->Here if class match with internal jar it will list the path and class name and to solve the issue prepend that perticular jar using "[color=#525252]utils uccx prepend custom_classpath[/color][color=#525252] [/color]axiom-api-1.2.13.jar" as you know that this class is in axiom-api-1.2.13.jar You should not overwrite but just prepend Note:IP central will have version of thirdparty jars in the UCCX projectand make sure that your custom jars are of higher version before prepending without which it can lead to internal Box issue Regards Sharik Saigal M

RE: Issue - Axis Webservice Integration with UCCX 9.0[2]

2013-04-03T06:23:28Z

Thanks Sharik for your active response, But in this case how do i know which jars are conflicting? Is there any way to list down the jars which are getting used internally as they will not be seen in our classpath. And will there be any issue if i over write the Custom Axis jar with the one i am using (in this case i assume it would be axiom-api-1.2.13.jar)? Rgds/Binny

RE: Issue - Axis Webservice Integration with UCCX 9.0[2]

2013-04-02T16:48:40Z

Hi Binny, The issue here is due to conflicting Axis jar version whias our UCCX Engine also uses this jar and its not using your uploaded custom jar but the one used by engine.To make use of your custom jar option is to execute following command through CLI “utils uccx prepend custom_classpath ” on both nodes and restart engine if on HA or same in SA Regards Sharik Saigal M

RE: UCCX Application Custom Log

2013-04-02T11:27:26Z

[quote=Sharik M]Hi Fazil, You can try log4j.category.org.hibernate=OFF in your log4j.properties Regards Sharik Saigal M[/quote] Sharik, I tried that but still the belwo logs are getting printed. 12:15:11,022 WARN AbstractEntityManagerImpl:543 - Cannot join transaction: do not override hibernate.transaction.factory_class Also i have attached the log4j.properties that i am using as well as the log that is getting generated [docs.zip]. Rgds/binny

RE: Unable to Map Application after updation of custom jar

2013-04-02T11:20:08Z

Thanks Sharik, I got your point. Also would like to inform all that if after any changes in the Jar you are ableto load the script again in your editor and teh changes are working fine also, Do not bother about the script not getting mapped. [b]As when you restart the Server itself this issue will go[/b]. Seems the sync is not happening. But this should not affect the development part of your script. Rgds/Binny

Issue - Axis Webservice Integration with UCCX 9.0[2]

2013-04-02T10:24:03Z

Hi UCCX Experts, I am doing a web service integration in my current script. While doing i am using Axis 2.1.6,x [1/2] (tried with both) to create stub classes and thereby developing my client code. I am invoking the methods in my client code from my script. All works fine with UCCX 8.5 [b][i]but the same scenario is not working fine with UCCX 9.0[2].[/i][/b] Have attached a document which gives you the detail on the entire scenario and also conatins the files/scripts i have done. Doubt there are some issues with 9.0[2]. Has anyone faced this? Any light on this would be of great help. Rgds/Binny

Playing a Background Music when a Backend is being accessed

2013-03-20T06:36:07Z

All, Is there any way i can play a background music whenever we have a backend hit. I know we can do the same in a VXML but what wbout UCCX? Rgds/Binny