RE: finalCalledPartyNumber CTI Route Point CDR http://developer.cisco.com/c/message_boards/find_recent_posts?p_l_id= 2013-05-22T02:35:27Z 2013-05-22T02:35:27Z Erkut Erhan Ergen http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=8426145 2012-11-08T16:37:16Z 2012-11-08T16:37:16Z

Yes HRC can provide what you need.  For the user guide of HRC, check [url=http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_user_guide_list.html]http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_user_guide_list.html[/url].  In 9.0, CUIC is also an option, in my opinion a better option than HRC so you may check its documentation there as well.     HRC is a tool provided by CCX and it shows historical activity for all calls handled by agents.

Erkut Erhan Ergen 2012-11-08T16:37:16Z