Developer Network

I am glad to see queries coming from developers as they start to develop complex applications using the Unity Connection API.
There are questions when using the notifications about the scale of the new applications being developed.

The developer should plan on doing a scale test to determine the final numbers. The various components that build the solution can provide their numbers, but combining them together can lead to situations which were not clear earlier.

On this page here we have posted what the performance tests on Unity Connection has determined -
docwiki page about scale

It's hard to believe it's been more than a month since Cisco Live Melbourne. Despite a long flight from the U.S., the experience was wonderful. There is no greater reward than hearing feedback from our partners and learning how the Cisco Developer Network has helped their businesses grow.

Partners I spoke with at the World of Solution during Cisco Live commented on the very high quality of leads generated from the show. My thanks to CDN partners including SolarWinds, Cyara, Nimble Storage, ScienceLogic, OpenText, Jabra, TelStrat, and Netformix who all shared their positive experiences, regarding both the CDN program and Cisco Live experience.

Have you registered for Cisco Live U.S.? This year the event takes place in Orlando, Florida from June 23-June 27. We hope you’ll join us.

As part of Cisco Live, our Developer Forum is a key opportunity for you to meet Cisco leaders and learn about technology advancements and membership benefits. The 1.5 day agenda will focus on your business imperatives and provide information through two focused tracks – technical and business – to ensure you have access to essential product lifecycle information from build to Go-to-Market.

The CDN Developer Forum is complimentary for all CDN members, but a reservation is required. You can register here. The Cisco Live U.S. Explorer Pass is included in your registration and entitles you to World of Solutions access along with keynotes and Super Sessions.

The Developer Forum offers your business development and marketing teams the opportunity to:
• Discuss best practices in identifying routes to market and building the right relationships that will drive Return on Investment (ROI).
• Develop a Channels strategy by identifying and gaining the attention of the right resellers to support your business model
• Learn how to use the Go-To-Market Resource Center to build and execute your Go-To-Market strategy and discover the key tools and assets available through the Resource Center to help your business thrive
• Stay current with CDN program enhancements and information about the 2013 CDN program strategic roadmap

The Developer Forum offers your technical team the opportunity to:
• Gain insight into the technology groups strategic roadmaps
• Increase your expertise in building solutions that leverage Cisco products
• Connect with key technical leads from the various Cisco technology groups

You can register for the Developer Forums here. As always, if you have any questions, please contact the CDN Program Office at cisco-developer-network@cisco.com.

I look forward to seeing you in Orlando.

Beth Bohdanowicz-Jensen
Director, Cisco Developer Network

Here is the video of the UCCX Config API Developer Training

https://cisco.webex.com/ciscosales/lsr.php?AT=pb&SP=MC&rID=65968487&rKey=8194f60c7ffd4b23

Finesse gadgets can be hosted on your own web server or on the Finesse server itself.

To host gadgets on your own web server, you host the gadget just as you would any web site. You could use IIS, Apache, etc. That is up to you.

You specify in the Finesse gadget layout (see the Finesse Administration guide) the location for files on the web server where you place the gadget files. For example for the CUIC sample gadget, on Apache web server I place the files in C:\Program Files (x86)\Apache Software Foundation\Apache2.2\htdocs\ so that when I access the web site at http://<host>/CUIC.xml I can retrieve the xml file. The web server knows to retrieve any include files (CUIC.js and CUIC.css and finesse.js and jquery-1.5.min.js) since they are listed in CUIC.xml.

When you upload the CUIC gadget files (either to your own web server or to Finesse) be sure to also upload the required include files as listed in the Readme.txt:

Finesse.js and jquery-1.5.min.js

These files are in the finesse javascript library. Download the file finesse_javascript_library_and_samples_9.1.1.zip on the Tools section of Finesse Documentation page. Unzip the file and use the files that are in \Finesse_9.1.1\samples\GadgetSamples


Then in the gadget layout on the desktop layout tab of the Finesse Administrative desktop, you put the address of the xml file

<gadget>http:<host>/<directory>/CUIC.xml</gadget>

Where <host> is the ip address of the server you have installed to host the gadget files, and <directory> is the location that you would browse to in order to retrieve the files from the web server.

For example my web server is at 10.201.64.72 and the gadget files are in the CUICGadget subdirectory of my htdocs directory,
So my gadget layout has <gadget>http://10.201.64.72/CUICGadget/CUIC.xml</gadget>

You modify the gadget layout using the Administrative login and going to the Desktop Layout tab. See the Finesse Administration GuideFinesse Administration guide for more details.

When Finesse retrieves the gadget xml file, the web server automatically returns any imbedded javascript and css files assuming they are in the same location with the .xml file. These files are spelled out in the CUIC.xml file as files to include.

Alternately you can host the gadget on the Finesse server if you have Finesse 9.1(x) or later . To do this, see the section "Third Party Gadgets" in the Finesse Developer Guide. You would then upload the gadget files to the Finesse server and specify in the Administrative Desktop Layout the following:

<gadget>http://localhost/3rdpartygadget/files/CUIC.xml</gadget>

Where localhost is the Finesse server. The 3rdpartygadget/files directory is where you upload the gadgets using the 3rdpartygadget account and password.

bMost of the information you need is in this Finesse Developer Center and there is a detailed presentation for Finesse Developers here https://communities.cisco.com/docs/DOC-28452

You can explore the Finesse Developer Center http://developer.cisco.com/web/finesseand if you can’t find what you need, let us know.

For an overview of Finesse and creating Finesse gadgets http://developer.cisco.com/web/finesse/technical-overview

You will need a Finesse and UCCE lab. Getting started with that is defined here http://developer.cisco.com/web/finesse/getting-started-guide

Once you are able to work with the Finesse Agent desktop and the Cisco supplied gadgets, and are ready to develop your own gadgets, start with the Finesse Javascript Library by downloading it from the tools folder on the documentation page http://developer.cisco.com/web/finesse/documentation

The Finesse 9.1(1) version of the finesse javascript library is in finesse_javascript_library_and_samples_9.1.1.zip
Unzip the file and you will see a Gadget and Non-Gadget sample directories.
Copy the files from Finesse_9.1.1\samples\GadgetSamples to your 3rd party web server where you will be hosting your custom gadgets. (You can have the Finesse server host your gadgets by following the directions in Chapter 10 of the Finesse Developer Guide)

Then you will need to add the sample gadget to your Finesse Layout XML. For information on modifying the default layout see the Finesse Developer ppt here https://communities.cisco.com/docs/DOC-28452 and the Finesse Administration Guide
For the finesse gadget sample you will be adding something like
<gadget>http://<IPaddress>/3rdpartygadget/files/SampleGadget.xml</gadget>

There is a presentation on creating a Finesse gadget here https://communities.cisco.com/docs/DOC-28452

Next try downloading and installing the other sample gadgets in the Sample Gadgets directory. You might start with Screenpop.zip
You can see a video on how to modify the screenpop gadget to screenpop your own url here: http://developer.cisco.com/web/finesse/videos

That should get you started. If you have any questions you can post them here or in a new forum thread.