Development Platform

• Customer Voice Portal

Contact Center Enterprise/Hosted/ICM Interfaces

• Computer Telephony Integration Object Server (CTIOS) Toolkit
• CTI Server Protocol (GED-188)
• CTI Server C-API
• Enterprise Contact Center Scripting
• Interactive Voice Response (IVR) PG Protocol (GED-125)
• Enterprise Application Gateway Protocol (GED-145)
• Contact Center Reporting

Contact Center Express Interfaces

• Contact Center Express CTI Protocol
  

Application Integration for Tcl

• TCL IVR/Voice XML API

Active Network Abstraction

• Active Network Abstraction

IP Solution Center

• IP Solution Center

Cisco Network Analysis Module (NAM)

• Cisco Network Analysis Module (NAM)

Cisco Transport Manager (CTM)

• Cisco Transport Manager (CTM)

Managed Services Management Solution

• Managed Services Management Solution
  
  

Application eXtension Platform

• Application eXtension Platform

Cisco Webex

• Cisco Webex Connect
• Cisco Webex Meeting Services

Business Application Integration

• Smart Business Portal

Development Platform

• Cisco Unified Application Environment

Device Monitoring & Call Control

• Cisco JTAPI
• Cisco TAPI & Wave Driver
  
• Cisco WebDialer
• UC Express Services Interface
  

IP Phone Applications

• IP Phone Services

Presence

• Cisco Unified Presence APIs

Provisioning Interfaces

• Administration XML
• Extension Mobility API

Serviceability Interfaces

• Serviceability XML
• Call Detail Records
• Performance Monitoring
• Real-time Device & CTI Information
• Log Collection
• Service Control
• SNMP/MIB

Telephony Protocols

• Session Initiation Protocol

Unity Connection

• Unity Connection Provisioning Interface

Voice Gateway Applications

• TCL IVR/Voice XML API

Gatekeeper Applications

• Gatekeeper TMP API (GKTMPAPI)

Applications (API)

• Context-Aware Mobility (Location)
• Guest Access API
  

Programs

• Cisco Compatible Extensions Program
• Solution Verification (Mobility)