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IM contact group sync problem

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IM contact group sync problem
Answer
1/11/12 9:34 AM
Hi all
 
I have a couple of contact groups in my personal communicator and I can display these groups both on my cius and presence server. The problem is, as I delete one or more of these groups from personal communicator, I see that the groups had been removed from presence server, but I still display these deleted groups on cius.
 
Also, when I opened the jabber application on my mac, the groups I deleted from my personal communicator still there. I also deleted the groups from there and after that, I saw that the groups had been removed from my cius.
 
Any ideas about this synchronization issue?
 
Thanks
 
Ergin
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RE: IM contact group sync problem
Answer
1/12/12 11:17 PM as a reply to Ergin GUZEL.
I believe I am able to reproduce similar behaviour.  My scenario and observations:
 
* Backend is WebexConnect
 
- Add new group A1 to WebexConnect IM client
  * WebexConnect shows new group A1
  * Cius shows new group A1
  * Pidgin shows new group A1
 
- Add new contact to A1 on WebexConnect IM Client
  * WebexConnect shows new contact in A1
  * Cius shows new contact in A1
  * Pidgin shows new contact in A1
 
- Remove group A1 from WebexConnect
  * WebexConnect reflects removal of A1
  * Cius shows the contact gets removed from A1, but the A1 group remains present.  Note, after force-stopping Cisco Jabber IM and IMPClient on the Cius and restarting the Chat app, Cius reflects removal of A1
  * Pidgin shows no change.  Even after restarting A1 remains
 
Let us know if you have differing/additional observations.
 
It's good to know the Cius seems to sync-up after a cold start, but I'm sure the desired behaviour is to reflect contact list changes dynamically.  We will open a defect with the engineering group on this.
 
 
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RE: IM contact group sync problem
Answer
1/13/12 6:25 PM as a reply to Ergin GUZEL.
Hello,

We have verified that this is a defect.It should be fixed in the future release of the firmware.

Thanks,
Prem.
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RE: IM contact group sync problem
Answer
1/17/12 8:36 AM as a reply to Prem Bejjam.
Hi David

Our case differs from yours in 3rd step.

- Remove group A1 from Personal Communicator
* Personal Communicator reflects removal of A1
* Cius shows the contact gets removed from A1, but the A1 group remains present.
* Jabber application (used in Mac) does not reflect removal of A1. After removing the groups from the application, no change in cius, cius still does not reflect the removal of group. After this operation, we made logout and login, and at the end, cius reflects removal of groups.


Thanks
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