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Cius Failing to Register with Basic Cius Lab
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Answer
12/13/12 9:46 PM
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<!-->
I'm attempting to test a Cius's phone capabilities using the Basic Cius Lab as per these instructions: http://developer.cisco.com/web/cius-developer/access-the-basic-cius-lab
The device succesfully connects to the VPN but the phone app keeps displaying the following messages one after the other:
- Registering phone service
- Lost connection to server
I checked the device's log and see the following:
12/13/2012 03:50:48 VPN Connected (Selected connection: rave1) (Hostname-64.103.37.6) (Client Address-XXX.XX.XXX.XXX)
12/13/2012 03:50:50 TFTP FileNotFound: SEPXXXXXXXXXXX.cnf.xml ((Where the Xs represent the device's Ethernet MAC address))
12/13/2012 03:50:51 HTTP No Error: XMLDefault.cnf.xml Why is the phone not registering with the Basic Cius Lab's Unified Communications Manager?
Thanks,
Dennis Rund
Flag

RE: Cius Failing to Register with Basic Cius Lab
Answer
12/14/12 5:01 PM as a reply to Blake Rund.
Hi Blake,
Did you have your Cius registered on the shared UC lab? What's the MAC address on your Cius?
Howard
Flag

RE: Cius Failing to Register with Basic Cius Lab
Answer
12/14/12 9:50 PM as a reply to Ting-Hao Chen.
I thought that the Basic Lab's Unified Communication Manager would automatically register any new device that connected to it. If that isn't the case how do I register my Cius with it?
Thanks!
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RE: Cius Failing to Register with Basic Cius Lab
Answer
12/18/12 8:48 PM as a reply to Blake Rund.
Blake,
Could you please provide me your MAC address? I can check for you.
Thanks,
Howard
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RE: Cius Failing to Register with Basic Cius Lab
Answer
12/18/12 8:57 PM as a reply to Ting-Hao Chen.
Wi-Fi MAC address: 44:A7:CF:B5:8B:55 Ethernet MAC address: 44 D3:CA:74:0F:41 Thanks!  
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RE: Cius Failing to Register with Basic Cius Lab
Answer
12/18/12 11:19 PM as a reply to Blake Rund.
Blake, I didn't see a match MAC address in our lab. Just created one for you, please try to connect via VPN and to see if your phone is been registered. Thanks, Howard
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RE: Cius Failing to Register with Basic Cius Lab
Answer
12/19/12 3:36 PM as a reply to Ting-Hao Chen.
Yes, the phone is now registered. Calling 8001 works for the sample audio call. However, calling 8002 does not show any the sample video call it just plays some background noise. Is that to be expected?

Thank you!
Blake
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RE: Cius Failing to Register with Basic Cius Lab
Answer
12/19/12 3:57 PM as a reply to Blake Rund.
Blake,
Good to know it's working. 8002 might have been changed to not picking up automatically. If you want, you can try requesting a Jabber Shared UC Lab account so that you can test it out calling between your browser and Cius.
Thanks,
Howard
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RE: Cius Failing to Register with Basic Cius Lab
Answer
4/16/13 8:01 PM as a reply to Ting-Hao Chen.
We received another Cius to begin testing with and were wondering if you could add its MAC addresses to the Basic Lab. Is that possible?
Wi-Fi MAC Address: 14:7D:C5:EC:7B:C0  Ethernet MAC Address: CC:EF:48:44:AA:8E
Thanks!
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