Collaboration Tools Overview
Cisco has two distinct types of collaboration tools:
- Cisco Collaboration Application-Related SDKs and APIs
- SDKs and APIs to help developers add collaboration capabilities into their own or end-user customer solutions that are featured in Cisco's collaboration applications range
- Cisco WebEx Web Conferencing
- Cisco Jabber
- Cisco WebEx Social
- SDKs and APIs to help developers add collaboration capabilities into their own or end-user customer solutions that are featured in Cisco's collaboration applications range
- Cisco Collaboration Product-Related SDKs and APIs
- APIs to extend the capabilities of core Cisco communication and collaboration products:
- Cisco Unified Communications Manager
- Cisco Contact Center Manager
- APIs to extend the capabilities of core Cisco communication and collaboration products:
The image below shows a range of communication and collaboration capabilities.
Cisco Collaboration Application-Related SDKs and APIs
These represent the SDKs and APIs provided to help developers integrate collaboration capabilities featured in Cisco Collaboration applications.
SDKs and APIs are grouped as collections of tools to provide what is needed depending on how much collaboration functionality is to be integrated.
The simplistic diagram on the right may be used as a guide where it shows the collaboration functionality available in the Cisco collaboration applications:
- Cisco WebEx Web Conferencing
- Cisco Jabber
- Cisco WebEx Social
Choose the application that most closely represents your collaboration capability requirements, then follow the "Learn More" link to find out about the related tool set.
Cisco Collaboration Product-Related SDKs and APIs
The primary products used for collaboration and unified communications are:
- Cisco Unified Communications Manager
- Cisco Contact Center
The tools available for these products allow developers admin access to the servers to e.g. add, remove and control functions, capture intelligence and customize desktops.
Cisco Unified Communications (UC) Manager Tools
Cisco's unified call control platform, the Cisco UC Manager is the core component of the Voice and UC infrastructure.
It is an enterprise-class IP telephony call-processing system that provides traditional telephony features, such as session management, as well as advanced capabilities, such as mobility, messaging, presence, preference, and a comprehensive set of conferencing services.
Cisco UC Manager APIs are used to simplify the delivery of voice and video services, enable mobility and presence services between IP end points, media-processing devices, voice-over-IP (VoIP) gateways, mobile devices and multimedia applications, and include:
- Provisioning APIs
- Device Monitoring and Call Control APIs
- Serviceability APIs
Learn More
Contact Center Tools
Cisco's open Contact Center platform extends customer care beyond simple phone transactions to provide unique, customer-centric experiences with comprehensive content offerings, to:
- deliver intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure.
- combine multichannel automatic call distributor (ACD) functionality with IP telephony in a unified solution, so organizations can rapidly deploy a distributed contact center infrastructure.
On integrating inbound and outbound voice applications with Internet applications such as real-time chat, web collaboration, and email, a single agent can support multiple interactions simultaneously regardless of which communications channel the customer has chosen.
The Contact Center APIs support desktop customization, media management and analysis, social media activity identification and management, and more.
Learn More
 | Integrate Cisco WebEx Web Conferencing |
Cisco WebEx Web Conferencing APIs help you integrate audio- and video-conferencing services with your enterprise systems and applications.
Visit our introduction to Cisco WebEx Web Conferencing APIs here on the Collaboration Hub or click on the link below to go to the dedicated developer site.
 | Facilitate Collaboration with Cisco Jabber SDK |
Facilitate collaboration and unified communications capabilities in your existing web application. Initiate a call, manage voice mail, work with instant messaging, and conduct meetings with Cisco WebEx technology, by using the Cisco Jabber SDK.
Visit our introduction to Jabber SDK here on the Collaboration Hub or click on the link below to go to the dedicated developer site.
 | WebEx Social |
Explore how you can integrate WebEx Social into your existing corporate systems using the WebEx Social REST APIs.
Visit our introduction to WebEx Social tools here on the Collaboration Hub or click on the link below to go to the dedicated developer site.
Voice & Unified Communications
Cisco Unified Communications Solutions unify voice, video, data, and mobile applications delivering an easy-to-use, media-rich collaboration experience. Cisco has productized and released many open Advanced Programing Intefaces for developer use and customization to extend business transformation.
Visit our introduction to Cisco UC Manager tools here on the Collaboration Hub or click on the link below to go to the dedicated developer site.
Contact Center Solutions
Cisco Unified Customer Contact solutions provide an open, strategic platform that extends customer care beyond simple phone transactions These solutions let you uniquely personalize your communication with individual customers through a variety of media including voice, web, e-mail, and video.
Visit our introduction to Cisco Contact Center tools here on the Collaboration Hub or click on the link below to go to the dedicated developer site.