Cisco Unified Contact Solutions
Cisco Unified Customer Contact solutions provide an open, strategic platform.
Create and Extend Unique Customer-Centric ExperiencesCisco Unified Customer Contact solutions provide an open, strategic platform that extends customer care beyond simple phone transactions and the traditional contact center to provide unique content-rich customer centric experiences. These solutions let you uniquely personalize your communication with individual customers through a variety of media including voice, web, e-mail, and video. | Desktop, Reporting and RecordingConfiguration Management
Routing | Other APIs |
Related Product InformationUsing intelligent presence information, these standards-based applications integrate transparently with your business tools, helping users reach the right people and resources on the first try. | |
The Latest
- Post your integrated Solutions to the CDN Marketplace (Marcello Scippa)
- Extending Application Collaboration in the cloud through HCS – Hosted Collaboration Solution (Marcello Scippa)
- New and Enhanced Go-To-Market Resource Center (Marcello Scippa)
Want to learn more about Cisco Unified Customer Contact solutions at Cisco? Check out Unified Customer Contact solutions on Cisco.com