Computer Telephony Integration Object Server (CTIOS) Toolkit http://developer.cisco.com/web/ctios/blogroll/-/blogs/rss 2013-05-26T03:24:19Z 2013-05-26T03:24:19Z David Lender http://developer.cisco.com/web/ctios/blogroll/-/blogs/ctios-8-5-2-provides-support-for-net-framework-3-5 2011-08-03T20:06:08Z 2011-08-03T20:02:38Z

Cisco CTI OS .NET Toolkit Release 8.5(2) introduces support for application development using Microsoft Visual Studio .NET 2010 and the .NET 3.5 framework. Existing .NET 2.0 controls do not need to be

David Lender 2011-08-03T20:02:38Z David Lender http://developer.cisco.com/web/ctios/blogroll/-/blogs/filter-mode-skill-group-statistics-sample-in-java 2011-01-06T04:50:13Z 2011-01-06T00:44:27Z

This main.java sample demonstrates creating a filter mode application to receive skill group statistics. Here's the source code: import com.cisco.cti.ctios.cil.CtiOsSession; import

David Lender 2011-01-06T00:44:27Z David Staudt http://developer.cisco.com/web/ctios/blogroll/-/blogs/cisco-live!-london-jan-31-feb-3-2011_8 2010-11-02T02:17:33Z 2010-11-02T02:17:33Z

Cisco Developer Network will be presenting a CDN Developer Track at Cisco Live! London the week of January 31, 2011. We are presenting technical sessions which highlight Application Programming

David Staudt 2010-11-02T02:17:33Z David Lender http://developer.cisco.com/web/ctios/blogroll/-/blogs/avoiding-a-memory-leak-in-your-ctios-filter-mode-application 2010-02-12T02:45:15Z 2010-02-12T02:40:19Z

It is important if you are implementing a filter mode application that you include End Call events in your filter. The end call events are recognized by the CIL (Client Interface Library) to know to

David Lender 2010-02-12T02:40:19Z David Lender http://developer.cisco.com/web/ctios/blogroll/-/blogs/intermittently-network-blind-transfer-with-ctios-clients-gets-stuck 2010-02-02T20:32:33Z 2010-02-02T20:29:53Z

CTIOS Custom agent desktop developers should be aware of a defect fixed in CTIOS 7.5(7) and later: Symptom: Intermittently, after an agent performs a Network Blind Transfer, the desktop client gets

David Lender 2010-02-02T20:29:53Z David Lender http://developer.cisco.com/web/ctios/blogroll/-/blogs/registry-entry-controls-invalid-agent-login-receiving-ectiosfailureevent-or-econtrolfailurecon 2009-12-04T20:58:43Z 2009-12-04T20:56:14Z

When attempting to login an agent with invalid agentid or password, a custom CTIOS Application may see either: 1. eCTIOSFailureEvent event and eButtonEnablementMaskChange events are fired when

David Lender 2009-12-04T20:56:14Z David Lender http://developer.cisco.com/web/ctios/blogroll/-/blogs/web-services-client 2009-11-12T01:07:58Z 2009-11-12T01:07:03Z

Cisco Advanced Services offers a WebServices interface to CTIOS. The CTIOS Web Service provides a SOAP XML web method call interface to the CTIOS Server. It's use will require the customer or partner

David Lender 2009-11-12T01:07:03Z David Lender http://developer.cisco.com/web/ctios/blogroll/-/blogs/not-ready-reason-code-in-not-ready-state 2009-08-17T20:11:53Z 2009-02-20T20:27:10Z

Beginning with ICM version 7.5(4), the CTI Server supports sending a Not Ready reason code when in Not Ready state on Unified Contact Center Enterprise systems. This resolves CSCsh47197 cg.ctiserver

David Lender 2009-02-20T20:27:10Z David Lender http://developer.cisco.com/web/ctios/blogroll/-/blogs/using-javacil-logwrapper-over-a-year-boundary 2009-02-20T03:54:00Z 2009-02-16T22:08:06Z

Be careful when using the JavaCil LogWrapper. Users found that when the year changed from 2008 to 2009 the deleting of old files specified by the number of files to maintain didn't work correctly.

David Lender 2009-02-16T22:08:06Z David Lender http://developer.cisco.com/web/ctios/blogroll/-/blogs/ctios-desktop-7-5-3-now-supports-windows-xp-sp3 2008-12-05T22:33:49Z 2008-12-05T22:32:01Z

With the release of CTIOS 7.5(3), CTIOS Desktop now supports Windows XP SP 3. For more information see the release notes

David Lender 2008-12-05T22:32:01Z David Lender http://developer.cisco.com/web/ctios/blogroll/-/blogs/using-logwrapper-in-a-mult-threaded-agent-app 2008-11-20T03:37:29Z 2008-11-20T03:37:29Z

If you are writing a multi-threaded agent mode app, there should only be one LogWrapper class object for the entire application. Declare the LogWrapper object as Static. If using either Java and C#

David Lender 2008-11-20T03:37:29Z David Lender http://developer.cisco.com/web/ctios/blogroll/-/blogs/ctios-preferred-server-vs-load-balancing 2008-04-23T22:57:33Z 2008-04-23T22:34:42Z

By default, the CTIOS Agent Desktops use a feature of the CILs to load balance between CTIOS Server A and B as specified in the registry by the CTIOS Desktop install. Some customers have asked for the

David Lender 2008-04-23T22:34:42Z