Blogs

Cisco CTI OS .NET Toolkit Release 8.5(2) introduces support for application development using Microsoft Visual Studio .NET 2010 and the .NET 3.5 framework. Existing .NET 2.0 controls do not need to be modified. Additionally, the CTI .NET CIL supports Visual Studio .NET 2010.

Note that Visual Studio 2010 by default uses Framework 4.0 You must change the framework for your CTIOS 8.5(2) .NET Cil project to use the .NET 3.5 framework.

...Read More

 

This main.java sample demonstrates creating a filter mode application to receive skill group statistics.

Here's the source code:

import com.cisco.cti.ctios.cil.CtiOsSession;
import com.cisco.cti.ctios.cil.CtiOs_Enums;
import com.cisco.cti.ctios.util.CtiOs_IKeywordIDs;
import com.cisco.cti.ctios.cil.CtiOs_Enums.SubscriberList;
import com.cisco.cti.ctios.cil.Arguments;
import com.cisco.cti.ctios.util.CtiOs_IKeywordIDs;

...Read More

 



Cisco Developer Network will be presenting a CDN Developer Track at Cisco Live! London the week of January 31, 2011.

We are presenting technical sessions which highlight Application Programming interfaces (APIs) and Software Developer Kits (SDKs) for Cisco technologies such as Unified Communications, IOS, and Access Routing Technologies ¿ including the new Cisco Cius ...Read More

 

It is important if you are implementing a filter mode application that you include End Call events in your filter.
...Read More

 

CTIOS Custom agent desktop developers should be aware of a defect fixed in CTIOS 7.5(7) and later:

Symptom:
Intermittently, after an agent performs a Network Blind Transfer, the desktop client gets stuck in talking state and/or the transfer buttons get grayed out preventing the agent from performing transfer in future.

Conditions:
Any peripheral type where Network Blind Transfers are involved.

Workaround: ...Read More

 

When attempting to login an agent with invalid agentid or password, a custom CTIOS Application may see either:

1. eCTIOSFailureEvent event and eButtonEnablementMaskChange events are fired when eControlFailureConf received by the CIL.

or

2. Only eControlFailureConf event is fired when eControlFailureConf is received by the CIL.


...Read More

 

Cisco Advanced Services offers a WebServices interface to CTIOS. The CTIOS Web Service provides a SOAP XML web method call interface to the CTIOS Server. It's use will require the customer or partner to develop an application that implements the CTIOS Web Service WSDL. This can be done with just about any programming language available which supports HTTP and SOAP XML constructs.

Information about the Advanced Services' CTIOS Web Service is available in the ...Read More

 

Beginning with ICM version 7.5(4), the CTI Server supports sending a Not Ready reason code when in Not Ready state on Unified Contact Center Enterprise systems. This resolves CSCsh47197 cg.ctiserver CTISrvr doesn¿send NR agent state events with different reason codes.
...Read More

 

Be careful when using the JavaCil LogWrapper. Users found that when the year changed from 2008 to 2009 the deleting of old files specified by the number of files to maintain didn't work correctly.

When using the JavaCil LogWrapper class, the format is

LogWrapper(java.lang.String sFileName, long iMaxSize, int iArchives, int iExpires, int iFlushIntervalMs)
...Read More

 

With the release of CTIOS 7.5(3), CTIOS Desktop now supports Windows XP SP 3.

For more information see the release notes
...Read More

 

If you are writing a multi-threaded agent mode app, there should only be one LogWrapper class object for the entire application.
...Read More

 

By default, the CTIOS Agent Desktops use a feature of the CILs to load balance between CTIOS Server A and B as specified in the registry by the CTIOS Desktop install.

Some customers have asked for the feature of being able to select a preferred CTIOS Server Side (for instance if Side A is local and Side B is remote; it would be preferable to have Side A as the preferred side.
...Read More

 

Showing 12 results.
Items per Page 20
of 1
First Previous Next Last

Forums

« Back to Message Boards Home

CTIOS Toolkit Questions

Threads
Showing 301 - 320 of 362 results.
of 19
First Last
Thread Flag Started By Posts Views Last Post  
ERROR with m_call = m_session.GetObjectFromObjectID(m_uid) Resolved Voiceops SSC 5 5539 Date: 10/1/09 7:01 PM
By: Voiceops SSC 		RSS (Opens New Window)
CTI OS Wrap codes and speed dials Andrew Fraser 2 3329 Date: 9/28/09 6:17 PM
By: David Lender 		RSS (Opens New Window)
Making Call Waiting for an Answer Gokul kannan 2 2710 Date: 9/24/09 8:54 PM
By: Steve Fung 		RSS (Opens New Window)
CTI OS Tool kit Abdul Rasheed 4 3818 Date: 9/22/09 9:51 PM
By: David Lender 		RSS (Opens New Window)
request response to ACD Waiting for an Answer Dewansh Sharma 4 4788 Date: 9/8/09 6:30 PM
By: David Lender 		RSS (Opens New Window)
Agent Statistics - HandledCalls AfterCall TimeToday Don Dauphinee 2 3172 Date: 8/27/09 4:34 PM
By: Shannon McCoy 		RSS (Opens New Window)
one question about CTI OS Toolkit Carlos Yamamoto 4 5095 Date: 8/27/09 4:12 PM
By: Shannon McCoy 		RSS (Opens New Window)
Java Client for monitoring CUCC Components Waiting for an Answer Ashish Mishra 2 3331 Date: 8/26/09 7:38 PM
By: David Lender 		RSS (Opens New Window)
CTIOS failure message Virinchi Garimella 2 3773 Date: 8/24/09 10:16 PM
By: David Lender 		RSS (Opens New Window)
RouterCallKey Srinivasan Rajagopal 2 2657 Date: 8/20/09 11:44 PM
By: Dave Friesen 		RSS (Opens New Window)
Internet explorer launch upon call arrival Fabien Damien 4 5617 Date: 8/6/09 3:31 PM
By: Shannon McCoy 		RSS (Opens New Window)
unpack problem Steve Fung 2 2846 Date: 7/29/09 6:27 AM
By: vincent lui 		RSS (Opens New Window)
UserToUserInfo not being passed Felipe Lopes 2 3396 Date: 7/29/09 6:25 AM
By: vincent lui 		RSS (Opens New Window)
CTIOS Agent Desktop install package Mike Robinson 5 9650 Date: 7/29/09 6:20 AM
By: vincent lui 		RSS (Opens New Window)
What is Not Ready Reason Code 65535 JAMES GIBSON 2 5200 Date: 7/20/09 11:40 PM
By: David Lender 		RSS (Opens New Window)
preview and progressive callbacks deniz caglar 1 1783 Date: 7/14/09 9:44 PM
By: deniz caglar 		RSS (Opens New Window)
CTIOS 7.2 with vs 2005 libraries Senthil Kumar 3 4095 Date: 7/14/09 1:44 PM
By: Shannon McCoy 		RSS (Opens New Window)
Preview OutboundEvents and arguments UMUT ARSLAN 1 1764 Date: 7/7/09 11:39 AM
By: UMUT ARSLAN 		RSS (Opens New Window)
Discoonect from CTIOS Serevr Virinchi Garimella 1 1761 Date: 6/12/09 3:58 PM
By: Virinchi Garimella 		RSS (Opens New Window)
Post Routed Calls Srinivasan Rajagopal 3 3921 Date: 6/11/09 9:04 PM
By: Srinivasan Rajagopal 		RSS (Opens New Window)
Showing 301 - 320 of 362 results.
of 19
First Last

Collateral


No files available