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Skillgroup statistics with Aspect ACD using CTIOS 'out of the box' client

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Skillgroup statistics with Aspect ACD using CTIOS 'out of the box' client
Answer
10/14/08 5:31 PM
Hi,

When using the out of the box CTIOS client with CallManager and you press the statistics button on the client - the CTIOS client shows the Skillgroup stats for the skillgroups that the agent is a member of.

However using the CTIOS client with an Aspect ACD - you can view the Agents stats - however the skillgroup stats appear blank.

Do you have to explicity configure which skillgroups should be displayed?
If so where is this done?

I have read the "CTI OS System Manager's Guide for Cisco ICM/IPCC Enterprise & Hosted Editions" but it didn't help me out....

I have tried to tried setting the registry key "DisableStatsMinimization" to "1" (had to add it in - as by default was not there) - but it made no difference.

Any help / pointers would be much appreciated..

Regards,
Gerry
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Re: Skillgroup statistics with Aspect ACD using CTIOS 'out of the box' clie
Answer
10/14/08 6:39 PM as a reply to Gerard O'Rourke.
Hi,

I have resolved this issue. The problem was the Aspect Agent was not in an Aspect skill group that was not configrued as a skill group on ICM.
Which of course makes a lot of sense why no stats were available!

Regards,
Gerry
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