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Invoking a web URL from CTIOS desktop

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RE: New Message from Arun Kumar in Computer Telephony Integration Object Se
Answer
1/31/13 5:19 PM as a reply to Arun Kumar.
1. You need to add your web url code to the frmCTIOSSoftphone_Load handler

2. You will need to add your web url code to the m_Session_OnCallEstablished event handler. Previous post indicates how to obtain the callvariables associated with the call.
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RE: Invoking a web URL from CTIOS desktop
Answer
1/31/13 5:48 PM as a reply to David Lender.
David/Shannon,
        Based onn VB code, can you suggest as to which file/method  i need to change to do the following
1. Invoke a web url when the softphone is launched
2. Invove a web url by passing call variables when a call comes in from IVR.
 
 You guys have been really helpful.
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RE: Invoking a web URL from CTIOS desktop
Answer
1/31/13 5:51 PM as a reply to Arun Kumar.
Sorry message posted twice.  Now I was able to create the exe and the browser opens up when I launch. I need to now test when the call comes in.  Thanks for the same.
My desktop exe has the login button grayed out as it is offline and not able to connec to the PG's.  How can I make it a installable version, where the user can select the PG ip or I could change the PG ip in registry settings
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RE: New Message from Arun Kumar in Computer Telephony Integration Object Se
Answer
1/31/13 6:35 PM as a reply to Arun Kumar.
To have the CTIOS Desktop connect, set the CtiOsA and CtiOsB registry settings to the IP address or hostname of your CTIOS Server.

For windows 7 the registry settings are in:
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Cisco Systems, Inc.\CTI Desktop\CtiOs

For earlier versions of windows remove the Wow6232Node it should be something like

HKEY_LOCAL_MACHINE\SOFTWARE\ Cisco Systems, Inc.\CTI Desktop\CtiOs
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RE: Invoking a web URL from CTIOS desktop
Answer
1/31/13 6:59 PM as a reply to David Lender.
Oops had a wrong PG address. Cool, it works now. I was able to get a call and succesfully launch the popup.
Now  any issue with the reason/wrap up code or it should automatically populate as long as I have it set in my PFG right. I am not able to see the not ready codes right now.   I just see 4 lines 'Insert not ready reason code here 1..2..3.4.. etc,
Do you consider this VB version stable for production?  I mean are there any kinks or bugs associated that ones to be concerned about ?
Also I assume the supersvisor desktop can be compiled the same way.  Your help has been great. I have a version up and running with the web pop up. 
Instead of producing 3 or 4 different flavors of exe, I might add code to read from registry key the line of business and set the URL accordingly based on line of BU.
 
 
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RE: New Message from Arun Kumar in Computer Telephony Integration Object Se
Answer
1/31/13 7:41 PM as a reply to Arun Kumar.
Good. Reason codes are configured on the CTIOS Server registry. See the CTIOS System Manager’s Guide here. (section on CTIOS Configuration)
http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cust_contact/contact_center/ctios/ctios9_0/installation/guide/UCCE_BK_C3D5EC47_00_cti-os-system-manager-guide.html
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