Blogs

Cisco CTI OS .NET Toolkit Release 8.5(2) introduces support for application development using Microsoft Visual Studio .NET 2010 and the .NET 3.5 framework. Existing .NET 2.0 controls do not need to be modified. Additionally, the CTI .NET CIL supports Visual Studio .NET 2010.

Note that Visual Studio 2010 by default uses Framework 4.0 You must change the framework for your CTIOS 8.5(2) .NET Cil project to use the .NET 3.5 framework.

...Read More

 

This main.java sample demonstrates creating a filter mode application to receive skill group statistics.

Here's the source code:

import com.cisco.cti.ctios.cil.CtiOsSession;
import com.cisco.cti.ctios.cil.CtiOs_Enums;
import com.cisco.cti.ctios.util.CtiOs_IKeywordIDs;
import com.cisco.cti.ctios.cil.CtiOs_Enums.SubscriberList;
import com.cisco.cti.ctios.cil.Arguments;
import com.cisco.cti.ctios.util.CtiOs_IKeywordIDs;

...Read More

 



Cisco Developer Network will be presenting a CDN Developer Track at Cisco Live! London the week of January 31, 2011.

We are presenting technical sessions which highlight Application Programming interfaces (APIs) and Software Developer Kits (SDKs) for Cisco technologies such as Unified Communications, IOS, and Access Routing Technologies ¿ including the new Cisco Cius ...Read More

 

It is important if you are implementing a filter mode application that you include End Call events in your filter.
...Read More

 

CTIOS Custom agent desktop developers should be aware of a defect fixed in CTIOS 7.5(7) and later:

Symptom:
Intermittently, after an agent performs a Network Blind Transfer, the desktop client gets stuck in talking state and/or the transfer buttons get grayed out preventing the agent from performing transfer in future.

Conditions:
Any peripheral type where Network Blind Transfers are involved.

Workaround: ...Read More

 

When attempting to login an agent with invalid agentid or password, a custom CTIOS Application may see either:

1. eCTIOSFailureEvent event and eButtonEnablementMaskChange events are fired when eControlFailureConf received by the CIL.

or

2. Only eControlFailureConf event is fired when eControlFailureConf is received by the CIL.


...Read More

 

Cisco Advanced Services offers a WebServices interface to CTIOS. The CTIOS Web Service provides a SOAP XML web method call interface to the CTIOS Server. It's use will require the customer or partner to develop an application that implements the CTIOS Web Service WSDL. This can be done with just about any programming language available which supports HTTP and SOAP XML constructs.

Information about the Advanced Services' CTIOS Web Service is available in the ...Read More

 

Beginning with ICM version 7.5(4), the CTI Server supports sending a Not Ready reason code when in Not Ready state on Unified Contact Center Enterprise systems. This resolves CSCsh47197 cg.ctiserver CTISrvr doesn¿send NR agent state events with different reason codes.
...Read More

 

Be careful when using the JavaCil LogWrapper. Users found that when the year changed from 2008 to 2009 the deleting of old files specified by the number of files to maintain didn't work correctly.

When using the JavaCil LogWrapper class, the format is

LogWrapper(java.lang.String sFileName, long iMaxSize, int iArchives, int iExpires, int iFlushIntervalMs)
...Read More

 

With the release of CTIOS 7.5(3), CTIOS Desktop now supports Windows XP SP 3.

For more information see the release notes
...Read More

 

If you are writing a multi-threaded agent mode app, there should only be one LogWrapper class object for the entire application.
...Read More

 

By default, the CTIOS Agent Desktops use a feature of the CILs to load balance between CTIOS Server A and B as specified in the registry by the CTIOS Desktop install.

Some customers have asked for the feature of being able to select a preferred CTIOS Server Side (for instance if Side A is local and Side B is remote; it would be preferable to have Side A as the preferred side.
...Read More

 

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Issue with installing CTIOS client desktop

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Issue with installing CTIOS client desktop
Answer
2/26/13 7:19 PM
I created a custom CTIOS desktop exe.  It works fine on my machine. Now when I want to publish it  so that it can be installed on someone else's machine, I gave the path of where I want it  to be published.  I can install from that path.  However whenever the users try to install on theie own machine from that path, they get an error that Interop.HoldCTL  needs to be installed in GAC first.  See attached screenshot. Can you advise on what may be wrong with the publish app process.
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RE: New Message from Hemal Mehta in Computer Telephony Integration Object S
Answer
2/26/13 7:40 PM as a reply to Hemal Mehta.
I am not familiar with a publish app process in Visual Studio 2005, but if you look at the CTIOS Developer Guide, see table 4-4 Dependencies of CTIOS ActiveX Controls which shows the dependencies for the holdctl.dll which includes Interop.HoldCtl.dll and AxInterop.HoldCtl.dll You are using Visual Studio 2005 right? VS 2010 is only supported for the .NET Cil not the COM Cil with ActiveX controls.
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RE: New Message from David Lender in Computer Telephony Integration Object
Answer
2/26/13 8:07 PM as a reply to David Lender.
Yes, using 2005. I got it to work, just published again using the CD option. When you develop custom desktop, do you just give the exe to be run from the agent desktop. I am not sure if it works on everyone’s pc.
I have had to publish to make it work.
Hemal

From: Cisco Developer Community Forums [mailto:cdicuser@developer.cisco.com]
Sent: Tuesday, February 26, 2013 1:40 PM
To: cdicuser@developer.cisco.com
Subject: New Message from David Lender in Computer Telephony Integration Object Server (CTIOS) Toolkit - CTIOS Toolkit Questions: RE: New Message from Hemal Mehta in Computer Telephony Integration Object S

David Lender has created a new message in the forum "CTIOS Toolkit Questions": -------------------------------------------------------------- I am not familiar with a publish app process in Visual Studio 2005, but if you look at the CTIOS Developer Guide, see table 4-4 Dependencies of CTIOS ActiveX Controls which shows the dependencies for the holdctl.dll which includes Interop.HoldCtl.dll and AxInterop.HoldCtl.dll You are using Visual Studio 2005 right? VS 2010 is only supported for the .NET Cil not the COM Cil with ActiveX controls.
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To respond to this post, please click the following link: http://developer.cisco.com/web/ctios/forums/-/message_boards/view_message/12405754 or simply reply to this email.
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