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Cisco CTI OS .NET Toolkit Release 8.5(2) introduces support for application development using Microsoft Visual Studio .NET 2010 and the .NET 3.5 framework. Existing .NET 2.0 controls do not need to be modified. Additionally, the CTI .NET CIL supports Visual Studio .NET 2010.

Note that Visual Studio 2010 by default uses Framework 4.0 You must change the framework for your CTIOS 8.5(2) .NET Cil project to use the .NET 3.5 framework.

...Read More

 

This main.java sample demonstrates creating a filter mode application to receive skill group statistics.

Here's the source code:

import com.cisco.cti.ctios.cil.CtiOsSession;
import com.cisco.cti.ctios.cil.CtiOs_Enums;
import com.cisco.cti.ctios.util.CtiOs_IKeywordIDs;
import com.cisco.cti.ctios.cil.CtiOs_Enums.SubscriberList;
import com.cisco.cti.ctios.cil.Arguments;
import com.cisco.cti.ctios.util.CtiOs_IKeywordIDs;

...Read More

 



Cisco Developer Network will be presenting a CDN Developer Track at Cisco Live! London the week of January 31, 2011.

We are presenting technical sessions which highlight Application Programming interfaces (APIs) and Software Developer Kits (SDKs) for Cisco technologies such as Unified Communications, IOS, and Access Routing Technologies ¿ including the new Cisco Cius ...Read More

 

It is important if you are implementing a filter mode application that you include End Call events in your filter.
...Read More

 

CTIOS Custom agent desktop developers should be aware of a defect fixed in CTIOS 7.5(7) and later:

Symptom:
Intermittently, after an agent performs a Network Blind Transfer, the desktop client gets stuck in talking state and/or the transfer buttons get grayed out preventing the agent from performing transfer in future.

Conditions:
Any peripheral type where Network Blind Transfers are involved.

Workaround: ...Read More

 

When attempting to login an agent with invalid agentid or password, a custom CTIOS Application may see either:

1. eCTIOSFailureEvent event and eButtonEnablementMaskChange events are fired when eControlFailureConf received by the CIL.

or

2. Only eControlFailureConf event is fired when eControlFailureConf is received by the CIL.


...Read More

 

Cisco Advanced Services offers a WebServices interface to CTIOS. The CTIOS Web Service provides a SOAP XML web method call interface to the CTIOS Server. It's use will require the customer or partner to develop an application that implements the CTIOS Web Service WSDL. This can be done with just about any programming language available which supports HTTP and SOAP XML constructs.

Information about the Advanced Services' CTIOS Web Service is available in the ...Read More

 

Beginning with ICM version 7.5(4), the CTI Server supports sending a Not Ready reason code when in Not Ready state on Unified Contact Center Enterprise systems. This resolves CSCsh47197 cg.ctiserver CTISrvr doesn¿send NR agent state events with different reason codes.
...Read More

 

Be careful when using the JavaCil LogWrapper. Users found that when the year changed from 2008 to 2009 the deleting of old files specified by the number of files to maintain didn't work correctly.

When using the JavaCil LogWrapper class, the format is

LogWrapper(java.lang.String sFileName, long iMaxSize, int iArchives, int iExpires, int iFlushIntervalMs)
...Read More

 

With the release of CTIOS 7.5(3), CTIOS Desktop now supports Windows XP SP 3.

For more information see the release notes
...Read More

 

If you are writing a multi-threaded agent mode app, there should only be one LogWrapper class object for the entire application.
...Read More

 

By default, the CTIOS Agent Desktops use a feature of the CILs to load balance between CTIOS Server A and B as specified in the registry by the CTIOS Desktop install.

Some customers have asked for the feature of being able to select a preferred CTIOS Server Side (for instance if Side A is local and Side B is remote; it would be preferable to have Side A as the preferred side.
...Read More

 

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Introducing Cisco CTIOS Thin Client Framework

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Introducing Cisco CTIOS Thin Client Framework
Answer
11/6/12 4:53 PM
I would like to introduce the "CTIOS Thin Client" framework to the audience. It is an offering from Advanced Services. Please review the attached white paper for details.
 
 
In Short....
 
NetBeans IDE will provide the framework as an add-on to any web project. It automatically wires the objects together, provides real-time server push technology, Javascript to Java (CTIOS objects) and vice-versa object marshalling and communication vehicle without doing form posts, submits and servlets. The framework provides CTI buttons (ready, not ready, make call, end call etc) in the components palette that allows visual drag & drop capability. Just drag/drop the component to your web page and the framework wires them and makes them live CTI buttons fully functional of receiving and sending CTI events on the drop event. No coding required.
 
For custom development and enhancements, there are server side and client side hooks that you can plug into and extend to meet your needs.
We would love to hear comments, respones/feedbacks on the framework. Please let us know if you are interested in using this framework. We can provide full range of services with this framework.
 
regards,
Adnan
NOTE:
CTIOS Thin Client document white paper has been removed.  Use Cisco Finesse or the CTIOS Web Service available from Advanced Services.
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RE: Introducing Cisco CTIOS Thin Client Framework
Answer
12/2/09 11:31 PM as a reply to Mohammad Adnan Ashraf.
Hi Adnan -
 
This looks very interesting, and certainly has lots of appeal!  Can you give me an idea of what pricing is like, and what we as a Partner and/or the Customer would get in the price?  Is it something we could re-sell as a Partner, versus involving Cisco AS every time (assuming we would do the first one or two with AS assistance to understand the deployment process, etc.)?
 
You can reply to me directly via email if you prefer.
 
Thanks in advance!
 
 - Bill
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RE: Introducing Cisco CTIOS Thin Client Framework
Answer
12/11/09 4:26 AM as a reply to Bill Webb.
Bill,
 
thanks for the inquiry:
 - For Pricing, AS will follow a similar model to IP Phone Control Services (IPPCS), Server + Agent License.  Actual price is still being determined, and will be available at the end of Q2, after an important pilot
 - For Delivery, again similar to IPPCS and CTIOS WebService, depending on client skillset, we anticipate that ATPs and repeat customers will be able to implement themselves, and leverage AS for support in planning, design, and implementation phase
 - For support, follows standard model called CAS (Custom Application Support) which can be requested through alias:  custom-application-request@cisco.com
 
Since these applications are positioned as fixed price packages, the price does not change.  Finally, we can demo this application to interested ATPs, beginning Jan 2010
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RE: Introducing Cisco CTIOS Thin Client Framework
Answer
12/11/09 7:40 PM as a reply to Marcello Scippa.
Thanks Marcello!
 
Great to hear from you, by the way!  ;-)
 
 - Bill
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RE: Introducing Cisco CTIOS Thin Client Framework
Answer
3/11/10 8:27 AM as a reply to Mohammad Adnan Ashraf.
I am interesting your CTIOS Thin Client Framework
so.. Can you send me your CTIOS Thin Client Framework..
My E-Mail address is naru@gsneotek.co.kr
Thank you..
 
 
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RE: Introducing Cisco CTIOS Thin Client Framework
Answer
11/6/12 4:50 PM as a reply to keunmin yoo.
The CTIOS Thin Client Framework is no longer available.  Instead, use Cisco Finesse (http://developer.cisco.com/web/finesse ) or the CTIOS Web Service.  See the Web Service documentation in the CTIOS Dev Center here http://developer.cisco.com/web/ctios/documentation
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