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Query Hold Time before COLD Transfer
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RAO CHITTURU
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Query Hold Time before COLD Transfer
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7/12/12 2:13 PM
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We are using custom CTIOS Agent deskyop. Currently agents use the desktop to do COLD and WARM transfers. Now we have a requirement to present hold time, before the agent decides to transfer. I am not seeing any API call in the CIL. Is it possible? Also does CIL can call ICM scripts directly and receive data back. Please share if anyone had to provide a solutions similar to this. Thanks.
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David Lender
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RE: Query Hold Time before COLD Transfer
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7/12/12 5:06 PM as a reply to RAO CHITTURU.
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There is not an API in the CIL for determining hold time. CIL does NOT call ICM scripts.
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