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Outbound dialer Desktop using Java CIL

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Outbound dialer Desktop using Java CIL
Answer
7/18/12 1:23 PM
Hi,
 
Is it possible to develop outbound desktop using Java CIL?
 
With Regards,
Huthesha
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RE: New Message from Huthesha K in Computer Telephony Integration Object Se
Answer
7/18/12 2:01 PM as a reply to Huthesha K.
Yes, the outbound functions are provided for by the ECC variables BAStatus, BAResponse, etc. See the outbound option Guide here
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/outbound_option/outboundoption9_0/installation/guide/UCCE_BK_O4A87BBC_00_outbound-option-guide-for-cisco.pdf

You may wish to use the COM Cil Sample: CTI Toolkit Outbound desktop as an example when creating your Java Cil version of the outbound desktop.
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RE: Outbound dialer Desktop using Java CIL
Answer
7/24/12 12:24 PM as a reply to Huthesha K.
Hi David,

How can i impement acept and reject feature for outbound desk? In CTIOS developer guide i dint find any information regarding these features.

With Regards,
Huthesh
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RE: New Message from Huthesha K in Computer Telephony Integration Object Se
Answer
7/24/12 1:26 PM as a reply to Huthesha K.
The information on the ECC variables used for the Outbound option desktop are in the Outbound option guide.
http://www.cisco.com/en/US/products/sw/custcosw/ps524/products_installation_and_configuration_guides_list.html

Also, use the COM Cil Outbound desktop as a sample.
C:\Program Files\Cisco Systems\CTIOS Client\CTIOS Toolkit\Win32 CIL\Samples\CTI Toolkit Outbound Desktop
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RE: New Message from David Lender in Computer Telephony Integration Object
Answer
7/24/12 1:42 PM as a reply to David Lender.
Here is the sample code for the Reject button from the COM Cil Outbound Option desktop:

Private Sub Reject_Click(ByVal sender As System.Object, ByVal e As System.EventArgs) Handles Reject.Click

Dim ECCArgs As New Cisco.CTIOSCLIENTLib.Arguments
Dim nErrorCode As Long
Dim args As New Cisco.CTIOSCLIENTLib.Arguments

If Not (m_call Is Nothing) Then

args = m_call.GetCallData

ECCArgs = args.GetValueArray("ecc")
' ECC variables
ECCArgs.AddItem("BAResponse", "Reject")

m_call.SetCallData(args, nErrorCode)

Disable_BA_Buttons()
End If
End Sub
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