I am writing a supervisor application in JAVA.
I want to retrieve SkillgroupNumber and SkillgroupName for all agents under the supervisor.

I tried to obtain the information on events like OnNewTeamMember and On MonitoredAgentStateChage but no luck in getting the required information.

I also tried to obtain Agent objet  OnNewTeamMember and MonitoredAgentStateChage events by using below line of code however in all condition the agent object is null.

String agentuid = rArguments.GetValueString("UniqueObjectID"));
Agent agent=(Agent) m_ctiSession.GetObjectFromObjectID(agentuid);

In case If I get the agent object I can easily retrieve the skillgroup information.

It would help me if someone provide JAVA code to obtain skillgroup information for all agents under supervisor.

Thanks David,

I don't want to obtain all skillgroups for all agents under a supervisor.

However I want the skillgroups associated with agent under the supervisor.

If you can see Team Real Time Status window under CTIOS out of the box desktop, there are two columns(i.e. skillgroup-name and skillgroup-number ) for each agent under supervisor.

As I am writing a supervisor application in JAVA, I want to generate my own Team Real Time Status window for the supervisor.

I am getting all other information other than skillgroup-number and skillgroup-name associated with agent under supervisor.

In which event I can get these information?

This assumes you have skillgroup statistics turned on.