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How to get SkillGroupStatistics

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RE: How to get SkillGroupStatistics
Answer
12/20/12 10:47 PM as a reply to Arthur Shats.
David,
In C++Phone sample program, is there a limit of how much data could be written into a log window? If yes, how much and what would happen if limit is reached, is it going to crash or just stop writing to a log or else? Doing m_edtLogWindow.SetWindowText(“”) would clear the screen log, but do I have to clear some buffer, if yes, how do I do it?
Arthur.
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RE: New Message from Arthur Shats in Computer Telephony Integration Object
Answer
12/21/12 3:06 PM as a reply to Arthur Shats.
The C++ sample is provided as is. What you are asking are MS Windows programming questions better suited to Microsoft.
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RE: How to get SkillGroupStatistics
Answer
1/18/13 3:40 PM as a reply to David Lender.
David,
While running C++Phone sample app, I sometimes see failure events in the log window like the followin:
OnCtiOsFailure Event received
 (PGStatus:0
 SysEvtID:3
 SysEvtArg1:5022
 FailCode:10
 MsgID:eCTIOSFailureEvent
 ICMCCTime:1358522430
 StatusBarMsgemoticonnline
 AllOnlineForPeriph:1)
How do I tell what actually failed?
Thanks.
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RE: New Message from Arthur Shats in Computer Telephony Integration Object
Answer
1/18/13 3:47 PM as a reply to Arthur Shats.
FailCode: 10 means eServerConnectionStatus. (see OnCTIOSFailure in the CTIOS Developer’s Guide.) Since AllOnlineForPeriph = 1 then nothing failed it is a server status message only.

During the login process it is common to see the onCTIOSTailureEvent which can be ignored.
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RE: How to get SkillGroupStatistics
Answer
1/18/13 4:19 PM as a reply to David Lender.
Yes, I do see this failure events during login, but I am more concerned when I see these long after the login. So, are you saying that every so often a server just sends out status msgs informing that all is OK or not?
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RE: New Message from Arthur Shats in Computer Telephony Integration Object
Answer
1/18/13 4:46 PM as a reply to Arthur Shats.
Yes, you can get AllOnlineForPerihperal system events. Its only an error if there is a different SystemEventID. See the enums in the onCTIOSFailure event in the developer guide to determine if something is offline or online.
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RE: How to get SkillGroupStatistics
Answer
1/18/13 4:55 PM as a reply to David Lender.
OK. It's just that today alone I see 14 CtiOsFailure events and it's not even afternoon yet.
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