(sorry, body missing)

I have a console process written in VB that logs the agent in (they are already logged in, of course) and performs actions on incoming calls and then dies when it hears the logout.

There does not seem to be any way of stopping it from writing trace at a fairly detailed level in the console window, and if the trace server is installed, sending this to another file. I can remove the trace server (ctiostracetext.exe) and this prevents the detailed log file from being created in %HOMEPATH%, but I can't seem to stop it writing to the process window.

I have played with the trace masks in HKLM and HKCU - and even tried the advice in manual to create a TraceMask in

HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems\CTI Desktop\Ctios\Logging
see appendix B-2. Is this key correct?
Is there any way to stop the trace in the window. I use the CTIOS trace library and write my own statements to my own log files, which is all I need.

The reason I ask is I have a lot of these processes (around 300) and I'm looking to improve performance.
Regards,
Geoff

.

Geoff,

There is not a registry setting that tells the COM Cil whether to write to the console or not.
The recommended trace setting for normal operation is 0x40000307.

David

Geoff,

For Windows 7

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Cisco Systems, Inc.\CTIOS Tracing

For earlier Windows

HKEY_LOCAL_MACHINE\SOFTWARE\ Cisco Systems, Inc.\CTIOS Tracing


David

The documentation has the wrong registry key it should be HKEY_LOCAL_MACHINE\SOFTWARE\ Cisco Systems, Inc.\CTIOS Tracing . The rest of the statements are correct.