Avoiding a Memory Leak in your CTIOS Filter mode application.
David Lender | 11 Feb 2010

It is important if you are implementing a filter mode application that you include End Call events in your filter.
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Intermittently, Network Blind Transfer with CTIOS clients gets stuck.
David Lender | 02 Feb 2010

CTIOS Custom agent desktop developers should be aware of a defect fixed in CTIOS 7.5(7) and later:

Symptom:
Intermittently, after an agent performs a Network Blind Transfer, the desktop client gets stuck in talking state and/or the transfer buttons get grayed out preventing the agent from performing transfer in future.

Conditions:
Any peripheral type where Network Blind Transfers are involved.

Workaround: ...Read More

Registry entry controls Invalid Agent Login receiving eCTIOSFailureEvent or eControlFailureCon
David Lender | 04 Dec 2009

When attempting to login an agent with invalid agentid or password, a custom CTIOS Application may see either:

1. eCTIOSFailureEvent event and eButtonEnablementMaskChange events are fired when eControlFailureConf received by the CIL.

or

2. Only eControlFailureConf event is fired when eControlFailureConf is received by the CIL.


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Web Services Client
David Lender | 11 Nov 2009

Cisco Advanced Services offers a WebServices interface to CTIOS. The CTIOS Web Service provides a SOAP XML web method call interface to the CTIOS Server. It's use will require the customer or partner to develop an application that implements the CTIOS Web Service WSDL. This can be done with just about any programming language available which supports HTTP and SOAP XML constructs.

Information about the Advanced Services' CTIOS Web Service is available in the ...Read More

Not Ready reason code in Not Ready state
David Lender | 20 Feb 2009

Beginning with ICM version 7.5(4), the CTI Server supports sending a Not Ready reason code when in Not Ready state on Unified Contact Center Enterprise systems. This resolves CSCsh47197 cg.ctiserver CTISrvr doesn¿send NR agent state events with different reason codes.
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Using JavaCil LogWrapper over a year boundary
David Lender | 16 Feb 2009

Be careful when using the JavaCil LogWrapper. Users found that when the year changed from 2008 to 2009 the deleting of old files specified by the number of files to maintain didn't work correctly.

When using the JavaCil LogWrapper class, the format is

LogWrapper(java.lang.String sFileName, long iMaxSize, int iArchives, int iExpires, int iFlushIntervalMs)
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CTIOS Desktop 7.5(3) now supports Windows XP SP3
David Lender | 05 Dec 2008

With the release of CTIOS 7.5(3), CTIOS Desktop now supports Windows XP SP 3.

For more information see the release notes
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using LogWrapper in a mult-threaded Agent app
David Lender | 19 Nov 2008

If you are writing a multi-threaded agent mode app, there should only be one LogWrapper class object for the entire application.
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CTIOS Preferred Server vs Load Balancing
DAVID LENDER | 23 Apr 2008

By default, the CTIOS Agent Desktops use a feature of the CILs to load balance between CTIOS Server A and B as specified in the registry by the CTIOS Desktop install.

Some customers have asked for the feature of being able to select a preferred CTIOS Server Side (for instance if Side A is local and Side B is remote; it would be preferable to have Side A as the preferred side.
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