How to get Statistics from all Agents? http://developer.cisco.com/c/message_boards/find_thread?p_l_id=&threadId=13222624 2013-05-22T18:09:08Z 2013-05-22T18:09:08Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=14759401 2013-04-29T15:02:07Z 2013-04-29T15:02:07Z

See the CTIOS System Managers Guide section on CTIOS Configuration Server\Agent configuration for PollingIntervalSec which defaults to 15.

David Lender 2013-04-29T15:02:07Z Vladimir Lozano Martinez http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=14707799 2013-04-26T17:23:44Z 2013-04-26T17:23:44Z

[quote=Vladimir Lozano Martinez]Hello David, There is a way to set/change the frecuency for agent Statistics?   Greetings![/quote]   I found it, I was omiting change the "PollForAgentStatsAtEndCall" at the registry. Greetings  

Vladimir Lozano Martinez 2013-04-26T17:23:44Z Vladimir Lozano Martinez http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=14700923 2013-04-26T16:08:08Z 2013-04-26T16:08:08Z

Hello David, There is a way to set/change the frecuency for agent Statistics?   Greetings!

Vladimir Lozano Martinez 2013-04-26T16:08:08Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=13765213 2013-04-02T12:48:01Z 2013-04-02T12:48:01Z

CallQueuedEvent and CallDequeuedEvent are NOT available for UCCE. They are available for TDM ACDs only. See the CTIOS System Manager’s Guide section on Peripheral Specific Support.

David Lender 2013-04-02T12:48:01Z Vladimir Lozano Martinez http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=13684880 2013-03-30T19:33:04Z 2013-03-30T19:33:04Z

Hi David, We actually has moved to Java and currently make these works, but, now we want to monitor CallQueueEvent and CallDequeueEvent without success. The steps that we're followed is the Next: 1 . Set the CTIOs registry key  HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems Inc.\Ctios\<Customer-Instancename>\CTIOS1\Server\CallObject\MinimizeEventArgs  to 0 2 . Cycle the CTIOs Servers. The versions that we are using are under PCCE 9.0. Other thing we has noted is that the Variable CallType On CallStablished Event for inboud call is allways 0, (not 2) Have you any sugestions? Thanks

Vladimir Lozano Martinez 2013-03-30T19:33:04Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=13261099 2013-03-19T18:36:35Z 2013-03-19T18:36:35Z

See the CTIOS Developer Guide section on “Set up Monitor mode application to receive agent statistics”. http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cust_contact/contact_center/ctios/ctios9_0/developer/guide/UCCE_BK_C3995718_00_cti-os-developers-guide-ucce_chapter_0100.html#UCCE_TK_S987E551_00

David Lender 2013-03-19T18:36:35Z Vladimir Lozano Martinez http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=13222623 2013-03-19T00:12:34Z 2013-03-19T00:12:34Z

Hi all, I've been trying to get all Agent Statistics in a Monitor Agent Mode, for a supervisor desktop. The Filters I Set is the next: strFilter = String_CtiOs.S_MESSAGEID + "=" + Cisco.CTIOSCLIENTLib.enumCTIOS_EventID.eOnNewAgentStatisticsEvent + ";" + String_CtiOs.S_AGENTID + "=*;" filters.SetValue(Enum_CtiOs.CTIOS_FILTER, strFilter) I currently has implemented these methods: OnQueryAgentStatisticsConf, OnAgentStatistics and OnMonitoredAgentInfoEvent. But I cannot get to works this.   Any tips will be helpful. Greetings, Vlad

Vladimir Lozano Martinez 2013-03-19T00:12:34Z