Delay in SkillGroupStatistics RouterCallsQNow http://developer.cisco.com/c/message_boards/find_thread?p_l_id=&threadId=8950118 2013-05-19T03:36:19Z 2013-05-19T03:36:19Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=8952106 2012-11-30T16:20:49Z 2012-11-30T16:20:49Z

Yes the database is replicated there (the Admin Workstation) for purposes of reporting and statistics.

David Lender 2012-11-30T16:20:49Z Matthew Rowett http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=8951642 2012-11-30T16:08:18Z 2012-11-30T16:08:18Z

Sorry David, does AW stand for Admin Workstations?

Matthew Rowett 2012-11-30T16:08:18Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=8948979 2012-11-30T15:00:49Z 2012-11-30T15:00:49Z

The AW refreshes the data every 10 seconds regardless of the statistics interval, so this is normal and there is no configuration to reduce this time. .

David Lender 2012-11-30T15:00:49Z Matthew Rowett http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=8950117 2012-11-30T14:25:20Z 2012-11-30T14:25:20Z

Hi,   I'm now looking at none realtime calls queued information via the eOnNewSkillGroupStatisticsEvent in monitor mode, which I understand refreshes at the interval set on our CTIOS server. In my test environment if I instigate a queued call just before the next interval (say 2 seconds) before then the next statistics Args that I receive is still showing RouterCallsQNow = 0 as though it hasn't had time to process the queued call. Is this normal and is there anything we can do to reduce this lag?

Matthew Rowett 2012-11-30T14:25:20Z