JAVA Supervisor Query http://developer.cisco.com/c/message_boards/find_thread?p_l_id=&threadId=10124585 2013-05-18T21:07:40Z 2013-05-18T21:07:40Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=10835108 2013-01-18T15:40:46Z 2013-01-18T15:40:46Z

I suggest you look at the client and server logs to determine why you transfer/conference complete fails. You need to have one held call and one active call in order to complete a transfer/conference. If the second call has ended, you cannot complete a transfer or conference.

David Lender 2013-01-18T15:40:46Z Asmita Patil http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=10782212 2013-01-17T09:58:13Z 2013-01-17T09:58:13Z

I made changes suggested by you ,managed hiding second call in grid but it gives me another error while transfer complete & conference complete scenario. Please find the attached Screenshot for your reference  

Asmita Patil 2013-01-17T09:58:13Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=10741925 2013-01-16T15:37:27Z 2013-01-16T15:37:27Z

My suggestion would be on the eCallEndEvent you should remove the secondary call from your call grid. If that doesn’t work try the eCallTransferredEvent.

David Lender 2013-01-16T15:37:27Z Asmita Patil http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=10735422 2013-01-16T12:06:04Z 2013-01-16T12:06:04Z

As you suggested I have  compared the our Java Supervisor log to the standard CTIOS Supervisor desktop log. In standard also second call gets generated but after that they have set current call to null .I have tried same at eCallEndEvent but still it is working same as before .can you please suggest me where should I set current call to null or where should I destroy that secondary call object

Asmita Patil 2013-01-16T12:06:04Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=10526363 2013-01-14T14:26:12Z 2013-01-14T14:26:12Z

You should not be adding the secondary callid to your grid. Your Java CIL app seems to show 2 calls ringing at the agent which should never happen. I suggest you review the Java CIl and CTIOS Server logs to see where the extra call event is coming from and compare the JavaCil log to the COM Cil log from the out of box Supervisor desktop.

David Lender 2013-01-14T14:26:12Z Asmita Patil http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=10502031 2013-01-14T11:51:00Z 2013-01-14T11:51:00Z

   when I tried to update call data on the CALL ESTABLISHED event unnecessarily  secondary Call ID get added in first row of Monitored calls grid. Please find attached document for your reference.  

Asmita Patil 2013-01-14T11:51:00Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=10198656 2013-01-11T20:12:09Z 2013-01-11T20:12:09Z

What error are you getting when you try to update call data on the CALL ESTABLISHED event?

David Lender 2013-01-11T20:12:09Z Asmita Patil http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=10170314 2013-01-11T09:34:37Z 2013-01-11T09:34:37Z

We are using Java CIL 8.5.5 version. We are able to monitor the call using the out of box CTIOS Agent Desktop. First we are setting data at eMonitoredCallDataUpdateEvent at that it is working fine when secondly we are setting data at eMonitoredCallTranslationRouteEvent but , we are getting CTIOS_SECONDARYCALLID id as CTIOS_UNIQUEOBJECTID ,so related data is also wrong .we also tried at BEGIN CALL & CALL ESTABLISHED event but it is not working.

Asmita Patil 2013-01-11T09:34:37Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=10140368 2013-01-10T16:12:09Z 2013-01-10T16:12:09Z

Which CiIL and version are you using? Are you able to monitor the call using the out of box CTIOS Agent Desktop? Are you filtering call events on the Monitored field? The Secondary callid is for a transferred call. Which call event are you looking at? You should look at the BEGIN CALL or the CALL ESTABLISHED event to obtain the call variables.

David Lender 2013-01-10T16:12:09Z Asmita Patil http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=10124584 2013-01-10T07:31:33Z 2013-01-10T07:31:33Z

In supervisor application we desinging Monitored call grid. we are not getting proper call data, we are getting CTIOS_SECONDARYCALLID id as CTIOS_UNIQUEOBJECTID .so related data is also wrong  could you please help us on above issue.

Asmita Patil 2013-01-10T07:31:33Z