RE: New Message from Arthur Shats in Computer Telephony Integration Object http://developer.cisco.com/c/message_boards/find_thread?p_l_id=&threadId=6430449 2013-06-20T04:33:06Z 2013-06-20T04:33:06Z Arthur Shats http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=10838952 2013-01-18T16:55:53Z 2013-01-18T16:55:53Z

OK. It's just that today alone I see 14 CtiOsFailure events and it's not even afternoon yet.

Arthur Shats 2013-01-18T16:55:53Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=10838591 2013-01-18T16:46:46Z 2013-01-18T16:46:46Z

Yes, you can get AllOnlineForPerihperal system events. Its only an error if there is a different SystemEventID. See the enums in the onCTIOSFailure event in the developer guide to determine if something is offline or online.

David Lender 2013-01-18T16:46:46Z Arthur Shats http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=10835919 2013-01-18T16:19:49Z 2013-01-18T16:19:49Z

Yes, I do see this failure events during login, but I am more concerned when I see these long after the login. So, are you saying that every so often a server just sends out status msgs informing that all is OK or not?

Arthur Shats 2013-01-18T16:19:49Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=10835204 2013-01-18T15:47:46Z 2013-01-18T15:47:46Z

FailCode: 10 means eServerConnectionStatus. (see OnCTIOSFailure in the CTIOS Developer’s Guide.) Since AllOnlineForPeriph = 1 then nothing failed it is a server status message only. During the login process it is common to see the onCTIOSTailureEvent which can be ignored.

David Lender 2013-01-18T15:47:46Z Arthur Shats http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=10835103 2013-01-18T15:40:17Z 2013-01-18T15:40:17Z

David, While running C++Phone sample app, I sometimes see failure events in the log window like the followin: OnCtiOsFailure Event received  (PGStatus:0  SysEvtID:3  SysEvtArg1:5022  FailCode:10  MsgID:eCTIOSFailureEvent  ICMCCTime:1358522430  StatusBarMsg:Online  AllOnlineForPeriph:1) How do I tell what actually failed? Thanks.

Arthur Shats 2013-01-18T15:40:17Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=9646640 2012-12-21T15:06:56Z 2012-12-21T15:06:56Z

The C++ sample is provided as is. What you are asking are MS Windows programming questions better suited to Microsoft.

David Lender 2012-12-21T15:06:56Z Arthur Shats http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=9627482 2012-12-20T22:47:32Z 2012-12-20T22:47:32Z

David, In C++Phone sample program, is there a limit of how much data could be written into a log window? If yes, how much and what would happen if limit is reached, is it going to crash or just stop writing to a log or else? Doing m_edtLogWindow.SetWindowText(“”) would clear the screen log, but do I have to clear some buffer, if yes, how do I do it? Arthur.

Arthur Shats 2012-12-20T22:47:32Z Arthur Shats http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=9525417 2012-12-18T17:20:28Z 2012-12-18T17:20:28Z

Here is a bit more info. I have to say that I call EnableSkillGroupStatistics inside OnQueryAgentStateConf event which is triggered at some point after server fails over. But since the app isn't getting logged in after failing over, the call to EnableSkillGroupStatistics doesn't do anything, so the fact that I still get stats after failover is (as you said) because of cashing. Right? Thanks.  

Arthur Shats 2012-12-18T17:20:28Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=9524443 2012-12-18T16:22:39Z 2012-12-18T16:22:39Z

It would appear the statistics EnableSkillGroupStatistics request is cached between CTIOS Servers.

David Lender 2012-12-18T16:22:39Z Arthur Shats http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=9524305 2012-12-18T16:11:26Z 2012-12-18T16:11:26Z

David, I am using C++Phone sample which is an Agent Desktop app. I believe it's been mentioned that in the Agent Desktop in order to get skillGroupStatistics, the agent needs to be logged in. However, in the event of failover, the agent is not relogged in, but I am still getting the statistics. How do you explain this? Thanks.

Arthur Shats 2012-12-18T16:11:26Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=9303560 2012-12-12T18:50:58Z 2012-12-12T18:50:58Z

Yes, See Chapter 4 of the CTIOS Developer Guide section on Configuring the Agent to Automatically Log In after Failover: If you are using CTI OS in an Unified Contact Center Enterprise (Unified CCE) environment, you can configure the agent to automatically relogin in the event of a failover. To configure the agent to log back in automatically, add the CTIOS_AUTOLOGIN keyword with the value “1” to the Arguments instance used to configure the agent: rArgs.SetValue(CtiOs_IKeywordIDs.CTIOS_AUTOLOGIN, “1”);

David Lender 2012-12-12T18:50:58Z Arthur Shats http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=9303087 2012-12-12T18:22:30Z 2012-12-12T18:22:30Z

David, I am running C++Phone sample application. When connection failure occurs, it automatically reconnects to a backup server, but I don't think the agent is re-logged in. I believe you mentioned somewhere that reconnection is configured by default and I don't have to do anything in the code to insure this kind of failover happens. But what if I want the app to re-login after failover? Would setting CTIOS_AUTOLOGIN to 1 for the agent object inside OnLogin() event insure re-login happens after failover?  Thanks, Arthur.

Arthur Shats 2012-12-12T18:22:30Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=9293518 2012-12-12T14:21:55Z 2012-12-12T14:21:55Z

I am not aware of any issue calling the request more than once, but maybe you should place the request somewhere where it will be called once.

David Lender 2012-12-12T14:21:55Z Arthur Shats http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=9276760 2012-12-11T22:41:05Z 2012-12-11T22:41:05Z

David, Is it a problem if  EnableSkillGroupStatistics is called more than once? I call it from OnQueryAgentStateConf handler and notice that this handler is executed more than once and hence would be the call to EnableSkillGroupStatistics. Would calling EnableSkillGroupStatistics more than once cause any problems? thanks, Arthur.

Arthur Shats 2012-12-11T22:41:05Z Arthur Shats http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=9269025 2012-12-11T18:00:01Z 2012-12-11T18:00:01Z

Thanks David.  Miliseconds makes sence now.

Arthur Shats 2012-12-11T18:00:01Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=9266935 2012-12-11T15:49:18Z 2012-12-11T15:49:18Z

The time is in milliseconds not seconds. The evttime for 10am would be 36,000,000 18,692,898 would be around 5am I think. Is your server set to EST?

David Lender 2012-12-11T15:49:18Z Arthur Shats http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=9264705 2012-12-11T15:20:19Z 2012-12-11T15:20:19Z

David, I connected around 10am EST, so the EvtTime should show a number around 36000, but it shows 18629898.

Arthur Shats 2012-12-11T15:20:19Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=9264459 2012-12-11T15:05:55Z 2012-12-11T15:05:55Z

Since it is time of day it is the number of seconds since midnight.

David Lender 2012-12-11T15:05:55Z Arthur Shats http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=9242086 2012-12-10T22:02:35Z 2012-12-10T22:02:35Z

David, If I print out rArgumens in OnConnection Event, the EvtTime parameter displays, I assume, a number of seconds of some sort. What's the starting point for the count of seconds? I am actually looking for a way to convert this time to a readable format. Thanks, Arthur.   

Arthur Shats 2012-12-10T22:02:35Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=8042684 2012-10-25T17:24:15Z 2012-10-25T17:24:15Z

The latest documentation says both.

David Lender 2012-10-25T17:24:15Z