CTIO 7.5(1) VB Console process - how to supress logging? http://developer.cisco.com/c/message_boards/find_thread?p_l_id=&threadId=8272280 2013-05-24T03:50:22Z 2013-05-24T03:50:22Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=8458043 2012-11-09T21:09:48Z 2012-11-09T21:09:48Z

The documentation has the wrong registry key it should be HKEY_LOCAL_MACHINE\SOFTWARE\ Cisco Systems, Inc.\CTIOS Tracing . The rest of the statements are correct.

David Lender 2012-11-09T21:09:48Z GEOFFREY THOMPSON http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=8318368 2012-11-05T15:16:45Z 2012-11-05T15:16:45Z

David, Thanks for your reply. I do know about HKEY_LOCAL_MACHINE\SOFTWARE\ Cisco Systems, Inc.\CTIOS Tracing My question is about the Guides. Appendix B-2 CTIOS 7.5 Developer's Guide You can set C++ and COM client trace configuration parameters in the Windows registry at the following key. See Java CIL Logging Utilities, page B-3, for instructions on configuring tracing for the Java CIL. See Logging and Tracing (.NET), page B-5, for instructions on configuring tracing for the .NET CIL. HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems\CTI Desktop\Ctios\Logging Appendix B-2 CTIOS 8.5 Developer's Guide You can set C++ and COM client trace configuration parameters in the Windows registry at the following key. See Java CIL Logging Utilities, page B-3, for instructions on configuring tracing for the Java CIL. See Logging and Tracing (.NET), page B-5, for instructions on configuring tracing for the .NET CIL. HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems\CTI Desktop\Ctios\Logging Are you saying that these statements are incorrect? Regards, Geoff

GEOFFREY THOMPSON 2012-11-05T15:16:45Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=8317168 2012-11-05T15:01:10Z 2012-11-05T15:01:10Z

Geoff, For Windows 7 HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Cisco Systems, Inc.\CTIOS Tracing For earlier Windows HKEY_LOCAL_MACHINE\SOFTWARE\ Cisco Systems, Inc.\CTIOS Tracing David

David Lender 2012-11-05T15:01:10Z GEOFFREY THOMPSON http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=8271833 2012-11-02T21:44:44Z 2012-11-02T21:44:44Z

David, I am struggling to know how these trace masks work. The one in HKCU is set to 0x40000307 and the one in HKLM is set to 0x0, but even if I change the one in HKCU to 0x0, it still traces to the screen at exactly the same level of tracing. I see it say something like “Screen Output is ON” – and I hoped there was a way to turn that off. But the setting is not exposed. What about the comment on B-2 to create this key and install TraceMask there? HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems\CTI Desktop\Ctios\Logging Is that the correct key? Regards, Geoff

GEOFFREY THOMPSON 2012-11-02T21:44:44Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=8271714 2012-11-02T21:30:44Z 2012-11-02T21:30:44Z

Geoff, There is not a registry setting that tells the COM Cil whether to write to the console or not. The recommended trace setting for normal operation is 0x40000307. David

David Lender 2012-11-02T21:30:44Z GEOFFREY THOMPSON http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=8271546 2012-11-02T21:14:44Z 2012-11-02T21:14:44Z

Wow – I mangled that subject line. I meant to say CTIOS 7.5(10) Regards, Geoff .

GEOFFREY THOMPSON 2012-11-02T21:14:44Z GEOFFREY THOMPSON http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=8272305 2012-11-02T21:13:10Z 2012-11-02T21:13:10Z

(sorry, body missing) I have a console process written in VB that logs the agent in (they are already logged in, of course) and performs actions on incoming calls and then dies when it hears the logout. There does not seem to be any way of stopping it from writing trace at a fairly detailed level in the console window, and if the trace server is installed, sending this to another file. I can remove the trace server (ctiostracetext.exe) and this prevents the detailed log file from being created in %HOMEPATH%, but I can't seem to stop it writing to the process window. I have played with the trace masks in HKLM and HKCU - and even tried the advice in manual to create a TraceMask in HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems\CTI Desktop\Ctios\Logging see appendix B-2. Is this key correct? Is there any way to stop the trace in the window. I use the CTIOS trace library and write my own statements to my own log files, which is all I need. The reason I ask is I have a lot of these processes (around 300) and I'm looking to improve performance. Regards, Geoff .

GEOFFREY THOMPSON 2012-11-02T21:13:10Z GEOFFREY THOMPSON http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=8272279 2012-11-02T21:09:18Z 2012-11-02T21:09:03Z

CTIO 7.5(1) VB Console process - how to supress logging?

GEOFFREY THOMPSON 2012-11-02T21:09:03Z