Documentation

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Get The Latest Doc

CTI OS Developer Guide for Cisco Unified Contact Center Enterprise Release 9.0..

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Discuss

Discuss

Discussions and blogs on Computer Telephony Integration Object Server (CTIOS)

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Download a Sample App

Download a Sample App

Example of using a Not Ready reason code when in Not Ready state. This is supported with ICM and CTIOS 7.5(4) or later

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Developer Guides


   CTI OS Developers Guide Release 8.5(3).pdf
  30 Aug 2012: CTI OS Developer's Guide Release 8.5(3)
   CTI OS Developer Guide for Cisco UCCE Release 9.0(1).pdf
  17 Aug 2012: CTI OS Developer Guide for Cisco Unified Contact Center Enterprise Release 9.0(1)
   Multiline Support in UCCE 8.0.docx
  28 Feb 2011: 

Developer Guides - Old


   Release 7.0(0) CTI OS Developer Guide Release 7.0(0).pdf
  30 Aug 2012: CTI OS Developer's Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
   Release 7.1(1) CTI OS Developers Guide.pdf
  30 Aug 2012: CTI OS Developer's Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.1(1)
   Release 7.5(1) CTI OS Developers Guide.pdf
  30 Aug 2012: CTI OS Developer's Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted Release 7.5(1)
   Release 7.2(1) CTI OS Developers Guide.pdf
  30 Aug 2012: Release 7.2(1) CTI OS Developer's Guide for Cisco ICM/IPCC Enterprise & Hosted Editions
   CTI OS Developers Guide Release 8.5(2).pdf
  30 Aug 2012: CTI OS Developer's Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 8.5(2)
   CTI OS Developers Guide Release 8.0(1).pdf
  30 Aug 2012: CTI OS Developer's Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 8.0(1)

Sample Code


   CTIOS VB.NET NR Reason Code sample.zip
  10 Jan 2011: Example of using a Not Ready reason code when in Not Ready state. This is supported with ICM and CTIOS 7.5(4) or later.

Web Services API


   CTIOS Web Service.pdf
  26 Aug 2009: CTIOS Web Service