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RE: New Message from Marty Burkel in Computer Telephony Integration Object

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When do agent statistics for the day get reset?
Answer
1/14/13 3:42 PM
The agent statistics for the day from CTIOS appear to get reset (as in the start of the next day) at 6 PM CST, or midnight UCT.  Is there a setting that determines what time the day should end?  I can't find anything in the CTIOS or ICM docs.
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RE: New Message from Marty Burkel in Computer Telephony Integration Object
Answer
1/14/13 3:47 PM as a reply to Marty Burkel.
CTIOS does not have any setting to determine the time the day should end.
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