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CIsco CTI driver for siebel

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CIsco CTI driver for siebel
Answer
10/20/08 3:57 PM
Hi all,

Please let me know is it possible to integrate Cisco CTIOS with siebel CRM if the siebel server is in UNIX/Linux platform. and is there any UNIX/Linux version of the Siebel driver is available ?

thank you

sandeep
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Re: CIsco CTI driver for siebel
Answer
10/20/08 6:46 PM as a reply to sandeep kumar.
Sandeep,

The Siebel driver runs on Siebel Server running under Windows 2000 or
Windows 2003 only. See the CTI Compatibility Matrix CRM Connectors tab
of the CTI Compatibility Matrix here
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ctios
/cti_compatibility_matrix/guide/ctimatrx.zip

David
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Re: CIsco CTI driver for siebel
Answer
10/22/08 1:23 PM as a reply to sandeep kumar.
thank you very much david for your reply. and one more doubt i have is can i have the siebel database in Unix or linux for implementing Siebel CTI.
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Re: CIsco CTI driver for siebel
Answer
10/22/08 4:36 PM as a reply to sandeep kumar.
I think you would need to check with Oracle Siebel on that.
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Re: CIsco CTI driver for siebel
Answer
10/24/08 3:32 PM as a reply to sandeep kumar.
Hi Sandeep,
Re the database question, my understanding is yes you can
Siebel Communications Server with the Cisco Siebel Driver, acts as a middleware layer running on Windows between Cisco CTI OS and the native Siebel interface layers.
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