Hi Shannon,
I am stuck with a problem where .NET CIL was used to build a CTIOS custom applicaiton and the customer now requires Silent Monitoring to be supported in the application. I understand from your reply that you achieved the same with CTI OS Active X control in your .NET applicaiton. May I know which ActiveX control you used in your application? Did you import it in your applicaiton? Also, in the application, do you establish a parallel connection to the CTI OS Server for the Silent Monitoring events?
Many thanks for your help.
Indrajit
Beginning with CTIOS 7.2 there are now 2 types of Silent Monitoring: CTIOS based Silent Monitoring and Callmanager (CM) based Silent Monitoring.
CTIOS based Silent monitoring is supported with the COM CIL. It is not currently supported with the .NET CIL. You can, however, write your application in .NET but use the COM Cil and the Runtime Callable Wrappers (RCWs) which are supplied with the CTIOS Toolkit.
Callmanager based Silent Monitoring is supported only for 79x1 phones. It is supported in all Cils (C++, COM, .NET, Java).
For more information about enabling Silent Monitoring in your application, refer to the CTIOS Developer's Guide for the version of CTIOS you are using.
HI David,
We face the same problem with Silent Monitoring when we try to customize the CTIOS desktop 7.5.
Will Cisco support us for this issue when we buy Cisco Developer service?
Please reply me soon about that. I'm requesting my boss to buy the developer service!
Thank you very much!
Thanh
I solved this problem using the ActiveX controls in a similar fashion to the Win32 sample but I did investigate doing the COM solution. It is a VERY large pain to do all the massaging you have to do to use the COM CIL from .NET using the RCW but it is totally feasable. I simply did not have the time to rewrite several thousand lines of code. If you have the time in your project I would suggest wrapping the COM CIL in your own objects and then using those to write your app. It will make your life much easier and give you all the functionality you seek.
Shannon