What is Cisco's thought on future of agent desktop using the CTIOS route vs Finesse.  Is CTIOS going to be eventually phased out ?  I understand that Finesse has some issues and may not be widely used yet.  Any idea or perspective on this would be appreciated. 
Need to plan future upgrades accordingly.
Hemal

So I guess there is no migration path from CTIOS to finesse and everything needs to be configured developed brand new on Finesse. I assume that basic functionality and screen pops etc must be very easy to configure with finesse right unlike CTIOS where code change is required ?
Hemal

From: Cisco Developer Community Forums [mailto:cdicuser@developer.cisco.com]
Sent: Thursday, January 31, 2013 2:47 PM
To: cdicuser@developer.cisco.com
Subject: New Message from David Lender in Computer Telephony Integration Object Server (CTIOS) Toolkit - CTIOS Toolkit Questions: RE: New Message from Hemal Mehta in Computer Telephony Integration Object S

David Lender has created a new message in the forum "CTIOS Toolkit Questions": -------------------------------------------------------------- CTIOS will be around to support TDM ACDs Finesse will be the preferred desktop for UCCE and UCCX. CTIOS is considered a “Legacy API”. There are currently no plans to phase it out.
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Thanks for the info David.
Hemal

From: Cisco Developer Community Forums [mailto:cdicuser@developer.cisco.com]
Sent: Thursday, January 31, 2013 3:00 PM
To: cdicuser@developer.cisco.com
Subject: New Message from David Lender in Computer Telephony Integration Object Server (CTIOS) Toolkit - CTIOS Toolkit Questions: RE: New Message from Hemal Mehta in Computer Telephony Integration Object S

David Lender has created a new message in the forum "CTIOS Toolkit Questions": -------------------------------------------------------------- Finesse is both an Agent Desktop and a webservices API. For more information see the Finesse Developer Center here http://developer.cisco.com/web/finesse

The Finesse desktop is a gadget container. There is a sample screenpop gadget in the Dev Center: http://developer.cisco.com/web/finesse/screenpop
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To respond to this post, please click the following link: http://developer.cisco.com/web/ctios/forums/-/message_boards/view_message/11376863 or simply reply to this email.