You can determine from skillgroupstatistics the CallsQNow which shows calls queued to a skill. You could play a sound when CallsQNow for any of the agent's skills is > 0

You would have to play the sound yourself using the Windows API. You will need to refer to Microsoft for doing that. I was not referring to doing any of this with CUIC (which is out of scope for this forum).

Hi David
 
Do you have any document on how to do this ... do i have to go back to my cisco accounts team or the people who build the CTI toolkit for me. to enhance the toolkit ?
if you could please ellobrate that would be great
 
Thanks
Ram

Another way to handle this is on the ICM system itself and a small windows utility or the desktop whatever you like. I did an app years ago on 7.2 that where the ICM Server itself would call a microapp in the Callflow that would call send a broadcast( or multicast ) packet out on the network that would then be caught by a small windows utility that would play a sound when it got one of those packets. The nice thing about using this was that you could build it as a stand alone or a CTIOS desktop so that non-CTIOS employees could be notified as well such as executives.